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Accelerated Delivery of Leading-Edge Technology Capabilities Key Theme at Guidewire Europe Conference
The following customer speakers presented:
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Aviva Italy:
Vittorio Giusti , Chief Operating Officer, described how their Guidewire InsuranceSuite™ project took only four months to deploy. Its focus on simplicity, modularity, service ecosystem, digital, and omni-channel allows customers to determine the scope of insurance they have, and when they want to accessAviva service. As well as choosing their preferred touch-points, customers are free to move across channels at any time; - Natixis Assurances, Non-life Business: Nathalie Broutèle, Chief Executive, and Françoise Terry, Claims Programme Manager, described the approach to their successful claims transformation programme, Purple#Care, and the benefits from their ClaimCenter deployment. Several factors have been key: no deviation from an OOTB approach, clear governance, budget, and timeframe, a team dedicated 100% to the project, and everyone agreed on the same end goal. Operational results include better customer service and value, enhanced risk and cost management, and the ability to drive innovation;
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VHV Germany: Dr.
Adam Melski , Project Manager, talked about the practical challenges and advantages experienced in the deployment of their first Guidewire ClaimCenter™ release. Dr. Melski stressed the strength of Agile over Waterfall, the importance of preparing staff by appropriate training, and the need to complete each element before moving onto the next. Staff morale and happiness are key. The result: VHV has better functionality, increased automation, enhanced claims tracking capability, and back-end system integration with their new digital portal; and -
Hiscox UK:
Dan Bishop , Head of Pricing, spoke of his practical experience as an analyst, data modelling approaches at the time of the 2008 financial crisis, and more importantly, the impact of Solvency II. He shared his perspective on what works and what will not add value and offered examples of proven models that target specific business problems and deliver actionable insight for key decision makers.
Guidewire speakers presented on the following:
- The impact of the Millennial generation on the insurance sector, as customers and the future labour force. Digital experience derived from Big Tech impacts on consumer expectation; insurtech is responding accordingly in how it develops and delivers products and services, and how Guidewire’s DevConnect developer environment facilitates an insurtech ecosystem;
- In the digital-first age all insurance customers, agents, and employees assume instant, omnichannel service. Guidewire and its customers are leading the digital revolution with streamlined, omnichannel experiences, innovative solutions for market microsegments, and insurance-centric Salesforce-partnered CRM; and
- Insurers face challenges in evaluating, testing, and integrating the volume of solutions offered by established software providers and insurtechs. Insurers can take advantage of new and innovative solutions through Guidewire Marketplace’s growing ecosystem.
Inspirational speaker:
About
Guidewire delivers the industry platform that general insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. We are privileged to serve more than 350 companies in 32 countries. For more information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20190520005063/en/
Source:
Daniel Couzens
Allison + Partners
+44(0)20 3971 4308
guidewire@allisonpr.com
Louise Bradley
Guidewire Software (UK) Ltd
+44 (0)7474 837 860
lbradley@guidewire.com