Guidewire BillingCenter® to help direct writer of personal
lines insurance to continue to provide excellent customer service
LINCOLN, R.I. & FOSTER CITY, Calif--(BUSINESS WIRE)--Sep. 11, 2012--
Amica Mutual Insurance (Amica), a direct writer of personal lines
insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of core
system software to property and casualty insurers, today announced that
Amica has selected Guidewire BillingCenter® as its new billing
management system for all of its lines of business in all states. The
company, now a Guidewire InsuranceSuite™ customer, has been in
production with Guidewire ClaimCenter® since 2008 and is in the process
of implementing Guidewire PolicyCenter®.
Quality service is an integral component of Amica’s corporate philosophy
and has contributed to the company’s success. Amica has been ranked the
highest in customer satisfaction among auto insurers in the Northeast
region by J.D. Power and Associates for 2012, and prior to this was
ranked highest in customer satisfaction among national auto and
homeowners insurers, for 12 and 10 consecutive years, respectively.
Amica’s dedication to delivering excellent customer service led the
company to find a new billing management system with the flexibility to
meet the varied needs of its policyholders.
“Billing is one of our most frequent touch points with our customers, so
it is a high priority to us,” said Maribeth Williamson, vice president
and controller at Amica. “The way in which we bill, how we answer
billing questions, how we process payments and the payment options we
offer are critical to our relationship with our customers.”
“We selected BillingCenter due to our confidence in Guidewire’s
architecture, the quality of its software and Guidewire’s track record
of successful customers already running BillingCenter,” said Peter
Moreau, vice president and chief information officer at Amica. “After
experiencing the ease of use of the system as well the depth and breadth
of its functionality firsthand, it was made clear to us that
BillingCenter was the best fit for our objectives and would position us
well for handling customer needs and preferences now and in the future.”
“We will be re-evaluating our operations and processes to adopt the best
practices found in BillingCenter, and we are looking forward to the
internal efficiencies we will gain that will help us better serve our
customers,” said Roberta Gosselin, an assistant vice president at Amica.
Guidewire BillingCenter will enable Amica to:
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Offer increased flexibility to policyholders in regards to their
payment preferences;
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Enhance its financial and statistical reporting capabilities;
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Increase operational efficiencies to more easily and quickly implement
system changes and new programs; and
-
Leverage a more standardized architecture and set of development tools
across all core operations as a Guidewire InsuranceSuite customer.
“We are honored that Amica has expanded its Guidewire relationship and
has selected BillingCenter to help transform its billing operations,”
said Steve Sherry, vice president, The Americas, Guidewire Software. “We
appreciate Amica’s long-standing dedication to providing high-quality
service to its customers, and we are looking forward to helping them
continue to maintain customer service excellence for years to come.”
Guidewire BillingCenter is a comprehensive billing and receivables
management system built on the core design principles of automation,
control and flexibility. BillingCenter allows you to deliver insurance
your way by making it easier to automate the billing lifecycle; design
flexible billing, payment and delinquency plans; manage agent
commissions; and enable rapid integration with external payment systems.
BillingCenter is available as a standalone system or as part of
Guidewire InsuranceSuite™, and can be integrated to a general (property
and casualty) insurer’s legacy systems or third-party applications.
About Amica Mutual Insurance Company
Amica Mutual Insurance Company, the nation's oldest mutual insurer of
automobiles, was founded in 1907. The company, with corporate
headquarters in Lincoln, RI, is a national writer of automobile,
homeowners, marine and personal umbrella liability insurance. Life
coverage is available through Amica Life Insurance Company, a wholly
owned subsidiary. Amica employs more than 3,100 people in 40 offices
across the country. For more information, please visit www.amica.com.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Beijing, Dublin, Hong Kong, London,
Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please
visit www.guidewire.com.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Public
Relations Manager
dstott@guidewire.com
