Second-largest AAA club in America seeks to improve
speed-to-market, offer omni-channel digital experience to its agents and
members, and reduce system maintenance costs
DEARBORN, Mich. & FOSTER CITY, Calif. & NEW YORK--(BUSINESS WIRE)--May 15, 2017--
The Auto Club Group (ACG), the second-largest AAA club in North
America, and Guidewire Software, Inc. (NYSE:GWRE), a provider of
software products to Property and Casualty (P&C) insurers, today
announced that ACG has selected Guidewire Core, Data, and Digital
products to transform its business processes. Capgemini,
a global leader in consulting, technology, and outsourcing services and
a Guidewire PartnerConnect® Premier Consulting alliance
member, will lead the implementation.
The Auto Club Group (ACG) aims to modernize its core systems
infrastructure and operations to improve speed-to-market, and offer a
seamless, omni-channel digital experience to its agents and members
while reducing system maintenance costs. Guidewire PolicyCenter® and
BillingCenter, along with Guidewire Rating Management™ were selected as
ACG’s new platform for underwriting, rating, policy administration and
billing. The company has also chosen Guidewire DataHub™ and InfoCenter
as its enterprise-wide data management and business intelligence
solution, as well as Guidewire Quote and Buy Portal for Policyholders™
and Gateway Portal for Agents to enhance the digital experiences of its
members and agents. ACG will replace existing policy and billing
platforms for its personal auto, home, and umbrella lines of business in
all states in which it conducts business in a phased implementation
approach.
“The flexibility, innovation, and agility provided by the Guidewire
suite of products will better allow us to be there for our AAA members
and policyholders whenever and wherever they need us,” said Joseph
J. Richardson Jr., President and CEO, AAA – The Auto Club Group. “In
addition, we will be more competitive in the fast-moving insurance
market, and we will enhance the service we provide our agents.
Guidewire’s product maturity, market share, and track record of
successful implementations were important factors in our decision-making
process.”
“Speed-to-market is a critically important business driver for us,”
said Shohreh Abedi, ACG’s Executive Vice President, Chief Operations
Technology Officer and Membership Experience. “We are excited about
the innovative tools we’ll be able to offer our agents and policyholders
to help us meet current and future business and IT goals.”
The Guidewire products will enable ACG to:
-
Increase customer retention by offering omni-channel sales and service
options, more comprehensive and responsive product offerings and
increased billing flexibility;
-
Achieve premium growth from better pricing accuracy and risk tolerance;
-
Improve productivity through greater system automation; and
-
Lower total cost of ownership by consolidating on to a single platform.
“We are pleased that ACG entrusted Capgemini with this high-impact
enterprise-wide implementation,” said Jack Dugan, Corporate Vice
President and Head of Insurance, Capgemini. “By selecting
transformational Guidewire products, ACG is acting to meet the needs of
its members, agents and policyholders in a fast-moving insurance market.
We look forward to working with ACG and Guidewire on this program.”
“As a trusted organization with decades of invaluable service to
their auto club members, ACG is ideally suited to lead as an insurer in
a new era of digital customer engagement,” said Marcus Ryu, CEO and
co-founder, Guidewire Software. “We are honored by ACG’s selection of
Guidewire’s Core, Data, and Digital products to provide the technology
foundation for their business transformation, and we look forward to
working with them and Capgemini on this ambitious program.”
About The Auto Club Group
The Auto Club Group (ACG) is the second largest AAA club in North
America with headquarters in Dearborn, Michigan. ACG and its affiliates
provide membership, travel, insurance and financial services offerings
to more than 9.3 million members across 11 states and two U.S.
territories including Florida, Georgia, Iowa, Michigan, Nebraska, North
Dakota, Tennessee, Wisconsin, Puerto Rico and the U.S. Virgin Islands;
most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to
the national AAA federation with more than 57 million members in the
United States and Canada and whose mission includes protecting and
advancing freedom of mobility and improving traffic safety.
About Capgemini
With more than 190,000 people, Capgemini is present in over 40 countries
and celebrates its 50th anniversary in 2017. A global leader in
consulting, technology and outsourcing services, the Group reported 2016
global revenues of EUR 12.5 billion. Together with its clients,
Capgemini creates and delivers business, technology and digital
solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative Business Experience™,
and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com
Rightshore® is a trademark belonging to Capgemini
Capgemini’s Financial Services Business Unit offers global banks,
capital markets firms, and insurers transformative business and IT
solutions to help them nimbly respond to industry disruptions, to give
their customers differentiated value, and to expand their revenue
streams. A team of more than 55,000 professionals collaboratively
delivers a holistic framework across technologies and geographies, from
infrastructure to applications, to provide tailored solutions to 1000+
clients, representing two-thirds of the world’s largest financial
institutions. Client engagements are built on bar-setting expertise,
fresh market insights and more than a quarter century of global delivery
excellence.
Learn more at www.capgemini.com/financialservices
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core operations, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
300 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170514005041/en/
Source: Guidewire Software, Inc.
The Auto Club Group Contact:
Ro Katrak, +1 914-643-6009
RKatrak@AAAMichigan.com
or
Guidewire
Contact:
Diana Stott, +1 650-356-4941
dstott@guidewire.com
or
Capgemini
Contact:
Mary-Ellen Harn, +1 704-490-4146
mary-ellen.harn@capgemini.com