AXA Tianping Deploys Guidewire Solution for Claims Management
Guidewire ClaimCenter® delivers flexibility and enhanced service levels to customers at Chinese insurer
As part of a claims business transformation initiative, AXA Tianping selected and deployed ClaimCenter to help it adapt and succeed in the rapidly changing Chinese insurance market. The company wanted a new claims system that would allow it to streamline and improve processes and system infrastructure, increase operational efficiencies, provide better customer service, and enable it to advance its digitalization efforts.
AXA Tianping is currently live with ClaimCenter for its personal and
commercial auto lines of business at 10 branches which cover four
The company plans to be fully deployed at all 27 of its branches by early summer this year.
“We are expecting some initial benefits due to the implementation of
ClaimCenter including greater visibility into the claims handling
process and improved claims tracking capabilities which allow us to
better serve our customers,” said Mr.
“We are honored that AXA Tianping chose the EY team in
ClaimCenter is enabling AXA Tianping to:
- Easily make system changes to meet changing business and technical requirements;
- Provide a better customer service experience with real-time online processing; and
- Streamline the claims management process making claim data easier to capture and access.
“We are pleased that AXA Tianping, a leading foreign insurance company
in the Chinese market, has successfully deployed Guidewire ClaimCenter,
and we congratulate them on this milestone,” said
AXATP, also known as "
AXATP was established by a merger and acquisition between
AXATP headquarters are located in the Lu Jiazui financial area in
The global EY organization is a leader in assurance, tax, transaction, legal, and advisory services. We leverage our experience, knowledge and services to help build trust and confidence in the financial markets and in economies all over the world. We are ideally equipped for this task – with well trained employees, strong teams, excellent services and outstanding client relations. Our global mission is to drive progress and make a difference by building a better working world – for our people, for our clients and for our communities.
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Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core processing, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941