California Casualty Selects Guidewire Systems for Real-Time and Predictive Analytics
California Casualty selected Explore and Predictive Analytics for Claims to mine and analyze data to help increase and improve customer engagement and control expenses and indemnity costs. Specifically, California Casualty expects that in-depth analysis of data will uncover patterns to help identify inefficiencies in claims cycle times, which, once addressed, will ultimately improve the customer experience. In addition, the products will enable California Casualty to identify claims that can be processed and paid without human interference, creating an expedient and trouble-free experience for customers. California Casualty has deployed Guidewire ClaimCenter™ since 2008 and has leveraged Guidewire Claim Canvas™ and Guidewire Compare™ since 2013 (Claim Canvas and Compare are also components of the Live Analytics platform). The company extended its Guidewire relationship with the selections of additional Core, Data, and Digital products last year.
“Our decade-long track record with Guidewire has resulted in enhanced
services and greater productivity throughout our organization,” said
Kauffman continued, “Now, data collected from Guidewire InsuranceSuite™ can be leveraged for even more insight into our organization, driving efficiencies across the business and creating more opportunity to engage with our customers.”
Explore and Predictive Analytics for Claims will enable
- Use analytics to identify opportunities for proactive outreach to customers, point out slowdowns in claims cycle, and expedite certain claims
- Leverage insights to control expenses and indemnity costs, which in turn keep product costs low
- Empower its claims department to access and use data, freeing IT to focus on other business-critical tasks
“California Casualty has been a true partner since 2008, and its
unwavering commitment to prioritizing customer satisfaction aligns with
our own vision,” said
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
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Guidewire Software, Inc.
Diana Stott, +1-650-356-4941