Capital Insurance Group Selects Guidewire System for Billing
Guidewire BillingCenter® to deliver flexibility and enhanced service levels to customers and agents
In an effort to update the technology platform supporting its billing operations and become more responsive to their agents and policyholders, CIG selected BillingCenter. The company sought to increase its flexibility, enable its business users to make modifications to payment plans, and more easily make system changes when needed. BillingCenter’s comprehensive functionality, configurability, ease of integration, and intuitive user interface also appealed to CIG.
“In the past, when we wanted to make a change to our billing system, it
became a time consuming and involved process due to the complexity of
our system’s architecture,” said Rads Mydam chief information officer
and vice president, Information Technology,
BillingCenter will enable CIG to:
- Provide fast, accurate service to its customers and agents due to BillingCenter’s automated functionality;
- Tailor payment practices and methods to customer preferences; and
- Readily make system changes to meet changing business and technical requirements.
“The seamless billing process and enhanced customer experience that
BillingCenter will bring will positively affect our customer retention
Guidewire BillingCenter® is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to a Property/Casualty insurer’s legacy systems or third party applications.
Capital Insurance Group® (CIG) is the leading regional property and
casualty insurer serving the Western U.S. since 1898. CIG insures
Personal Auto, Homeowners, Farmowners, Condo Owners, Vacation Property,
Renters, Apartment Building Owners, and many kinds of Commercial and
Agricultural Auto and Property. The more than 115 year-old company is
rated “A” (Excellent) by
CIG DELIVERS MORE. Continuously. ™
Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scalable, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™ provides the core systems used by insurers as operational systems of record. Additional products provide support for data management, business intelligence, anytime/anywhere access and guidance and monitoring. More than 150 Property/Casualty insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.