The Co-operators Extends Guidewire Relationship With Data and Digital Product Selections
Leading Canadian-owned insurer to leverage Guidewire digital engagement and data visualization solutions for enhanced customer experience and service
The Co-operators selected Guidewire Quote and Buy Portal for Policyholders™ and Account Management Portal for Policyholders to enrich the online experience of its members. The company also selected Guidewire Live℠ apps, Claim Canvas and Hail Forensics, to understand the impacts of past weather events, gauge the impact of current events and help triage major catastrophes as they occur. The Co-operators plans to extend its current customer portal with rich transactional capabilities from Quote and Buy Portal and Account Management Portal for its Property and Casualty lines of business in each province where it conducts business. They are planning a phased approach, likely starting with claims functionality, followed by account management, then billing and payment.
“One of our key strategic pillars is to offer a seamless, omnichannel
experience to our customers,” said
The Guidewire Digital Portals and Live apps will enable The Co-operators to:
- Provide its customers with more choice in servicing options;
- Increase customer engagement and satisfaction;
- Lower the cost of high-volume/low-value service transactions such as bill payments and vehicle substitutions;
- Allow advisors and service centres to focus on higher value services to their customers; and
- Be more effective in dealing with major claim events.
“We are excited to continue our strong partnership with Guidewire
through our selection and implementation of their Digital Portal and
Live products to help us better serve our customers,” said
“The EY team is excited to work with The Co-operators and Guidewire on
this next phase of their transformation journey,” said
“We are honored that The Co-operators has selected Guidewire Digital
Portal products and Live apps to help them continue to adapt and succeed
with rising customer expectations in a rapidly-changing insurance
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
EY refers to the global organization and may refer to one or more of the
member firms of
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 260 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.