Guidewire ClaimCenter® becomes the foundation for claims
management transformation at Direct General
NASHVILLE, Tenn. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Mar. 18, 2013--
Direct General Insurance Group, a direct provider of non-standard
personal auto insurance, and Guidewire Software, Inc. (NYSE: GWRE), a
provider of flexible core system software to Property/Casualty insurers,
announced that Direct General selected and deployed Guidewire
ClaimCenter® as its new platform for claims management. Capgemini, a
Guidewire PartnerConnect™ alliance member, partnered with Direct General
to implement the system.
Direct General Corporation is a group of companies providing insurance
and related products and services to its clients through almost 500
retail locations throughout the Southeastern United States. Direct
General has deployed a new claims system that utilizes state of the art
technology to support its future growth and evolving business needs.
Direct General selected Guidewire ClaimCenter as the best fit for its
operational needs, based on the product’s ability to drive operational
efficiencies and its technology architecture. The platform
transformation was deployed to manage claims across all of the insurer’s
offices in the Southeastern United States in a phased implementation
approach which took less than eight months from design to go-live.
“Capgemini’s expertise in implementing ClaimCenter and their knowledge
of our business made this a very smooth project,” said Jon Walters,
chief information officer of Direct General. “ClaimCenter’s ‘out of the
box’ functionality and application architecture really appealed to us.”
“We are pleased to have had the opportunity to work with Direct General
to successfully modernize their claims processing environment leveraging
Guidewire ClaimCenter. Through our on-going partnership in the
application maintenance and development arena, we look forward to
helping Direct General drive improved business flexibility and realize
the benefits associated with their claims transformation,” said John
Mullen, vice president, North America Insurance business unit leader,
Capgemini Financial Services.
Direct General is experiencing the following early benefits with its
Improved First Notice of Loss (FNOL) and claim assignment processes
for reduced claims cycle times and fast, efficient customer service;
Enhanced management visibility into claim status and performance
Streamlined claims management process and easier claim data capture
and access due to the intuitive, user-friendly system.
“Our business users were immediately able to leverage the additional
functionality provided by ClaimCenter,” added Walters.
“We congratulate Direct General and Capgemini on their successful
ClaimCenter implementation,” said Steve Sherry, vice president, The
Americas, Guidewire Software. “Direct General has the power to
continuously improve its business due to its modern technology platform
while the company’s customers will benefit from its enhanced claims
handling capabilities. We wish them continued success in realizing all
of the possibilities that ClaimCenter provides.”
Guidewire ClaimCenter is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
property/casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About Direct General Corporation
Direct General Corporation, headquartered in Nashville, Tenn., is a
privately owned financial services holding company whose operating
subsidiaries provide personal automobile insurance, term life insurance,
premium finance and other consumer products and services through our
network of almost 500 offices across 13 states. We are proud to serve:
Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Mississippi,
Missouri, North Carolina, South Carolina, Tennessee, Texas and Virginia.
For more information, please visit www.directgeneral.com.
About Capgemini’s Financial Services Global Business Unit
Capgemini’s Financial Services Global Business Unit brings deep industry
experience, innovative service offerings and next generation global
delivery to serve the financial services industry. With a network of
21,000 professionals serving over 900 clients worldwide Capgemini
collaborates with leading banks, insurers and capital market companies
to deliver business and IT solutions and thought leadership which create
Capgemini Financial Services’ Insurance business unit is a market leader
in Core P&C transformation and specifically Claims transformation, with
more than 20 claims transformations programs completed during the last
More information is available at: www.capgemini.com/financialservices
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Beijing, Dublin, Hong Kong, London,
Munich, Paris, Sydney, Tokyo, Toronto, and Warsaw. For more information,
please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, Guidewire PartnerConnect, and the Guidewire logo are
trademarks or registered trademarks of Guidewire Software, Inc.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Mary-Ellen Harn, +1 704-359-7996