Guidewire ClaimCenter® to help Italian auto insurer continue to
achieve customer service excellence and efficiently manage future
business growth
MILAN & SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 16, 2012--
Direct Line Italy, the largest direct auto insurer in Italy, and
Guidewire Software (NYSE: GWRE), a provider of core system software to
general (Property/Casualty) insurers, today announced that Direct Line
Italy has selected Guidewire ClaimCenter® as its new claims management
system to support the company’s continuous growth and maintain customer
satisfaction as its highest priority.
Direct Line has grown its Italian presence to more than 900,000
customers since its services first became available in Italy in 2002.
The company sought a claims system that could align with its changing
business needs and core values that include excellence, enthusiasm and
transparency for a single purpose: customer satisfaction. Direct Line
Italy selected Guidewire ClaimCenter as the best fit to meet its
operational and customer service needs.
“We selected Guidewire ClaimCenter to help us manage our business growth
in the coming years, and we believe that it will help us do that
effectively,” said Jamie Brown, Chief Executive Officer, Direct Line
Italy. “ClaimCenter will enable us to extend our capabilities to support
growth, give us new opportunities for operational efficiency, and will
enable us to continue providing excellent customer service.”
“Direct Line has consistently been a top performer in terms of settling
customer claims quickly and recently won the Italian award for Best
Customer Satisfaction,” said Leonardo Martinelli, Director of Claims,
Direct Line Italy. “ClaimCenter will help Direct Line continue to
maintain its high-levels of customer service, improving the efficiency
of claims handling operations as well as the quality of customer
communications.”
“ClaimCenter is built on a modern technology platform and is fully
compliant with our IT architecture and standards. It is capable of
easily integrating with our other applications and services through
several types of interfaces,” said Farhad Sabzevari, Director of
Information Technology, Direct Line Italy. “With ClaimCenter, we are
taking a significant step on our IT roadmap with regards to reviewing
and modernizing our suite of applications.”
“Guidewire’s track record of global project successes and the proven
functionality of ClaimCenter make a solid foundation with which Direct
Line Italy can meet its evolving business needs,” said Pascal Galassi,
Southern Europe Sales Director, Guidewire. “We are excited to bring
these capabilities to Direct Line and the Italian market.”
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of the
Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy
systems or third party applications.
About Direct Line
Started in 1985, Direct Line became the first UK insurance company to
use the telephone as its main channel of communication. It provides
motor, home, travel and pet insurance cover direct to customers by phone
or on-line. Direct Line is part of RBS Insurance, the number one car and
home insurer in the UK and is wholly owned by the Royal Bank of Scotland
Group. In Italy, Direct Line is the number one direct insurance company
in motor business.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in San Mateo,
California, with offices in Beijing, Dublin, Hong Kong, London, Munich,
Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, and the Guidewire logo are trademarks or registered
trademarks of Guidewire Software, Inc.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott
Public Relations Manager
+1
(650) 356 4941
dstott@guidewire.com
