Engagement Approach Will Determine Insurer Success, Hears Guidewire Forum
Need to engage customers, agents and employees heralds new era of general insurance technology
Keynote speakers presented on stage:
- AXA: Miriam Bouchebouba, P&C Chief Information Officer, described the first steps of a journey towards AXA’s vision of moving from Payer to Partner. This vision is driven by a conviction that AXA should offer their customers support before, during and after claims occur;
Magnus Lindkvist, Futurist, posed questions about a range of current trends and ideas, and what they mean for life, society and business. He argued that ultimately, creativity is better than competition, and summed up by defining technology as taking something practical and making it magical;
Admiral Group plc: Christophe Sanchez, CTO & Business Development Director – Europe, and Costantino Moretti, CEO – ConTe, talked about the parallel greenfield and legacy system experiences of the French and Italian subsidiaries (L’olivier Assurances and ConTe.it) in deploying the Guidewire platform; implementation took 9 months in Franceand sixteen months in Italy;
Aviva: James Russell, Programme Director, talked about Aviva’s Commercial lines transformation journey, their approach to managing complexity, and what they learned: Keep things simple, understand where one size does not necessarily fit all, and the importance of staying on the Guidewire upgrade path;
Andreas Jud, Product Owner Migration, presented his company’s experience in deploying Guidewire DataHub™, the first insurer in Europeto do so, and their approach to migrating motor policies, with more than 340,000 migrated to date; and
Marc Beaujean, Administrator and Board Member, described the impact of their business transformation and the significance of organisational buy-in, digitalisation first, training and coaching, and technical rollout. Since Guidewire ClaimCenter® deployment alone, productivity has increased by 30%+, with 50% now seen as a real possibility.
“Increasingly, the insurers who engage most effectively with their users
will be the winners,” said
Guidewire delivers the software that general insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 general insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.