Farm Bureau Mutual Insurance Company of Idaho Selects Guidewire Digital Products to Enhance Customer Experience
Idaho’s largest Property and Casualty insurer increases commitment to Guidewire digital solutions to enhance policyholder experience and capture new market segments
After a successful implementation of Guidewire Claim Portal for Policyholders™ across their personal lines of business, FBM Idaho selected Quote and Buy Portal and Account Management Portal for Policyholders to continue to modernize its systems and further enhance the online experience of its members. The company plans to implement Quote and Buy Portal first to its personal auto line of business, followed by homeowners. Account Management Portal will be implemented concurrently on all personal lines of business. The new portals will be implemented to FBM Idaho’s commercial lines of business in 2018.
“The increased business agility and improved customer service gained
with the implementation of InsuranceSuite and Claim Portal for
Policyholders were important factors in our selection of Quote and Buy
Portal and Account Management Portal for Policyholders,” said
Quote and Buy Portal for Policyholders and Account Management Portal for Policyholders will enable FBM Idaho to:
- Empower policyholders with more comprehensive self-service capabilities;
- Enhance operational efficiency and productivity by automating basic customer service and reducing call volumes;
- Gather direct experience feedback as well as analytical data on what customers are doing on the portals; and
- Better compete in the market and capture new market segments.
“We are excited that FBM Idaho has selected additional Digital Portal
products to help them continue to adapt and succeed in their
rapidly-changing insurance market with rising customer expectations,”
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 260 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Farm Bureau Mutual Insurance Company of Idaho
Mike Myers, +1-208-239-4276
Director of Corporate Marketing