Guidewire Celebrates More Than 100 Successful Property/Casualty Insurance Core System Replacement Projects
Project successes reflect the efforts of customers in 10 countries, including six of whom implemented all Guidewire InsuranceSuite™ systems
"We congratulate our customers on their success transforming their businesses," said
"Each customer and each project has taught us something - from our first claim system projects in 2003 to the full InsuranceSuite implementations we do today," said
Naddaff continued, "Guidewire has numerous projects underway in countries around the world at any given time. Our Professional Services team is complemented by a strong Guidewire PartnerConnect™ alliance network of
We asked our customers to share their thoughts about their experience working with Guidewire and the impact Guidewire technology has had on their companies. Here is what they had to say:
"ClaimCenter has provided us with an enabling platform to launch strategic initiatives that would not have been possible with our previous claims management application. We now have the ability to explore complementary innovative solutions that leverage the rich data and workflow capabilities in ClaimCenter."
"The true mark of a leader is the ability to listen. Guidewire established their product offerings by listening to the challenges of the industry they were meant to serve. This customer centric approach has been and continues to be their core strength."
"From a manager's perspective, the program has provided improvements in workflow, document view and data collection. It's great to have a single system manage all of the functionality that used to require multiple systems. From an I.T. perspective we believe the product is light years ahead of other enterprise level vendor software because of configurability, maintainability and overall ease of creating rules that work for us. The system is rich and we have only begun to tap into the possibilities. Thanks Guidewire and congratulations on your 100th implementation!"
"As an early
"Guidewire's ClaimCenter product has enabled Canal to bring all the touch points in working claims under one roof. Everything from integration of third-party reports, legal review, documents, automatic email integration to workflow and imaging, to configurable authority and access controls are all part of this product or easily blended in. New Claims people are brought up to speed quickly on this product and have praised it as being the best system that they have ever worked with. The database allows easy access for data warehouse needs because of its design and clarity."
"Our customers appreciate the payment reminders, and we have seen an improvement in reoccurring payment success. In addition, we are now able to offer a variety of payment options like online, pay by phone, and EFT payment options. These enhancements allow our customers additional flexibility to make payments and stay insured."
"BillingCenter is a huge success at
"As a start-up auto insurance company,
"We could not be happier with Guidewire. The product and team have exceeded expectations. There is no better product on the market today that addresses Jevco's business needs, and the knowledge and professionalism of the staff at Guidewire are second to none."
"Guidewire has made it easier for our customers to do business with us and has improved our operational efficiency."
"Guidewire software has helped us dramatically improve MSF's operational insights, and provided us with previously impossible to attain levels of data granularity and accuracy for planning and strategic uses. This is one software suite where staff professionalism and strict adherence to excellent development methodology has led to quick, useful, and stable releases."
"We've done two full implementations and one major version upgrade with Guidewire, and we have always been extremely pleased with the professionalism and dedication of everyone with whom we've worked during these projects. We are very pleased to be Guidewire customers!"
"Guidewire ClaimCenter has been a key enabler for our Claims transformation journey, helping us to modernize our claims operation, making it more efficient, more effective and helping us to provide the highest standards of customer service. We have enjoyed working with the Guidewire team, and thank them for their support and look forward to a long and productive ongoing relationship."
"RGS and Guidewire have had a true partner relationship since 2007. During our upgrade of ClaimCenter 4.0 to ClaimCenter 6.0, RGS, with the help of the Guidewire team, accomplished the upgrade process three months ahead of schedule. This upgrade provided new functionality and better system performance to over 4,000 RGS users of ClaimCenter 6.0." Maria Vozhegova, chief operating officer and Board member - RGS (in production with ClaimCenter since 2007)
"We have shifted the quality of service we deliver for our customers and brokers to a higher level after implementing Guidewire ClaimCenter."
"Suncorp has achieved significant business benefits by moving from multiple legacy claims systems - involving 10 brands, 45 products and numerous business processes - to ClaimCenter. Having a single source of truth has allowed us to simplify workflow and document processing, reduce training, and dramatically improve the claims process from lodgement through to claims assessment and repair. This has increased customer satisfaction, and has allowed us to focus on innovation within our business rather than just operational efficiencies."
"ClaimCenter has had a positive impact on our Claims Operations department since our go live date. The system has brought a new found vision to our company when measuring productivity amongst our claims workforce. We feel that this product has given our claims workforce the tools required for them to effectively service our internal and external customers."
"In addition to the innovative changes brought to our claims processing operations on the IT front, the flexibility of Guidewire ClaimCenter, as well as its capabilities and easy to modify business rules, enabled us to respond to a fast changing environment. Guidewire's consulting advice, which is based on numerous project successes, was insightful."
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Public Relations Manager