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Guidewire Congratulates 2013 Innovation Award Winners – AAMI, AXA France, Groupe Promutuel, Mercury Insurance, and Montana State Fund
Awards given to those companies that have best demonstrated the real business and IT benefits they are experiencing through their innovative use of Guidewire technology and best practices
All Guidewire customers, whether in the process of implementing or extending their production-proven capabilities, were eligible for consideration. For the first time, the awards program was open to partners who played a role in the overall solution to participate jointly with a customer. The awards were organized into five categories: Process Innovation, Product Innovation, Service Innovation, and two newly created categories, Implementation Innovation and Transformation Innovation.
Honorable mention winners were selected due to the high quality and
volume of entries, and they include
The 2013 winners are:
AAMI, part of the
AAMI Claim Online provides state of the art integration with Guidewire ClaimCenter allowing it to adjust itself to customer circumstances when collecting and lodging critical incident data in real-time. For certain claim types, the integration between Claim Online and ClaimCenter extends even further to enable automatic validation and acceptance of claims, while also initiating the engagement with a nominated repairer.
To support the Claim Online self-service experience, AAMI also created My Claim Manager, a web-based self-service application that allows customers to track the progress of their claim online.
Online claim submission has resulted in a 50 to 70 percent reduction of
claim cycle time, with customers reporting a greater level of
satisfaction. The release of the system has also brought in a number of
operational efficiencies.
For additional information on AAMI, a part of the
AXA France with
AXA France is a multi-channel organization which includes agents and brokers, and claims are handled by multiple individuals. As part of its claims management organization re-engineering effort, several innovations have been implemented at AXA France, which include advanced vendor management capabilities and a claims summary view (“vue de synthèse”).
The “vue de synthèse” provides a clear, comprehensive, 360° view of the status of a claim throughout its lifecycle and access to all critical claim elements in one click. This enables claims handlers or others involved with the claim to quickly understand the status, saving them time and making them more efficient. Ten minutes will be gained per motor claim handling.
The vendor management capabilities help AXA France provide better compensations to its customers, while improving its profitability. The damage details are used to define the right service provider at the best rate, maximizing client satisfaction and lowering claim’s costs.
For additional information on AXA France, visit www.axa.com.
For additional information on
Groupe Promutuel with V-Neo (Transformation Innovation) – Business transformation that replaced its legacy claims system, for six lines of business, seven months ahead of schedule and 25 percent under budget.
The project was jointly managed by the business, IT, and system integrator. Millions of dollars were saved allowing Groupe Promutuel to fund other projects. In addition, adjusters are now more efficient and can dedicate their time to value added work. Managers can more accurately monitor the productivity of their teams and optimize their work to be able to handle more claims, more quickly. The implementation has made the organization more attractive to potential new hires, and the training for news hires in the Claims organization has decreased from several months to under a week. Finally, customers are experiencing more accurate and faster responses to their claims, helping them to get back to a normal life sooner and with less stress. Groupe Promutuel has been an in-production ClaimCenter customer since 2012.
For additional information on Groupe Promutuel, visit www.promutuel.ca.
For additional information on V-Neo, visit www.v-neo.com.
In order to gain a competitive advantage and address increased consumer
use of online self-service methods,
For additional information on
For additional information on
“We are so pleased to be associated with the insight and creativity
represented by this year’s Award winners,” said
About
Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scalable, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™ provides the core systems used by insurers as operational systems of record. Additional products provide support for data management, business intelligence, anytime/anywhere access and guidance and monitoring. More than 150 Property/Casualty insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire,
Source:
Guidewire Software, Inc.
Diana Stott, +1 650-356 4941
Director,
Communications
dstott@guidewire.com