Increased collaboration and reseller agreement to simplify licensing,
implementations and support of Smart Communications™ for Guidewire
LONDON & FOSTER CITY, Calif.--(BUSINESS WIRE)--Feb. 16, 2016--
Guidewire Software, Inc. (NYSE: GWRE), a provider of software products
to Property/Casualty insurers and Smart Communications™, a division of
Thunderhead and a leader in enterprise customer communications have
today announced that they have expanded their long-standing alliance.
The companies will collaborate more deeply and better enable integrated
enterprise customer communications processes between Smart
Communications™ and Guidewire ClaimCenter®, PolicyCenter, and
BillingCenter. Guidewire has also become a reseller of Smart
The new agreement will provide unique cloud capabilities and pre-built
integration for Property/Casualty insurers in North America desiring an
all-in-one approach. They can now license the Smart Communications™
solution directly from Guidewire as part of their core system purchase.
Guidewire’s Customer Support team will provide the first line of
technical support for the Smart Communications™ solution purchased from
Guidewire. This will result in a streamlined approach when licensing,
implementing, integrating and maintaining Smart Communications™.
Smart Communications™ helps insurers create, manage and deliver
multi-channel personalized customer communications enhancing the
customer journey and providing the insurer with a faster, more
cost-effective and integrated approach to Customer Communications
Management. Smart Communications™ is an enterprise-class SaaS solution,
available as cloud or hybrid cloud deployments. Thunderhead has been a
valued Guidewire PartnerConnect™ Solution partner since 2009 with
45 insurers running Smart Communications™ with one or more of their
Guidewire systems today.
“Changing policyholder expectations requires that customer
communications be a strategic capability that complements core system
functionality. Smart Communications™ has focused innovation in this
area,” said Brian Vannoni, vice president and business owner, Core
Processing, Guidewire Software. “We are pleased to extend our
relationship and provide another option that supplements the good work
being done by all of our Ready for Guidewire customer
communication management Solution partners.”
“Guidewire is a strong proponent of providing its customers with
flexible options,” said Karlyn Carnahan, research director, Insurance,
Celent. “This agreement fills a gap for those insurers who want more of
an all-in-one approach when it comes to buying document production and
core systems, while still offering the flexibility of choice to others.”
“We are thrilled to learn of this enhanced partnership between Guidewire
and Thunderhead. In 2015, Pekin Insurance made a significant investment
in these two companies’ products as we look to re-engineer our core
processing systems and our customer communication tools over the next
four years,” said Todd A. Clark, CPCU, senior vice president and chief
operating officer, Property & Casualty, Pekin Insurance. “It is a
significant endeavor but one we are confident in, and the deeper product
and relationship collaboration between Guidewire and Thunderhead will
enable our teams to work smarter and improve the overall experience for
our agents and policyholders.”
An integrated Guidewire / Smart Communications™ approach to the customer
communications process will enable insurers to:
Reduce implementation timeframes and costs through continued
improvements to the Smart Communications™ pre-built integrations for
ClaimCenter, PolicyCenter, and BillingCenter;
Choose the deployment option that best meets their needs and reduces
their overall ownership costs;
Streamline the solution purchasing, installations, and support
processes with single points of contact; and
Benefit from a shared vision that ensures Guidewire InsuranceSuite™
and Thunderhead Smart Communications™ solutions work well together now
and into the future.
“We are excited to extend our relationship with Guidewire in this way.
Our shared vision and increased collaboration further establish our
market leadership in the sector. Smart Communications™ is the industry
leading solution for customer communications and will help insurers
maintain their competitive advantage,” said George Wright, senior vice
president and general manager, Smart Communications™, a division of
Thunderhead. “Our integration with Guidewire, our cloud capabilities and
continued innovation will take customer communications for the insurance
market to the next level.”
About Smart Communications
Businesses around the world engage with their customers and each other
everyday. As communications and interactions with customers and partners
become more complex, businesses now recognise that communications
increasingly take place in an interactive and real-time context and are
critical to success.
The Smart Communications suite of solutions help businesses to move
beyond traditional enterprise communications using the most modern
architecture and cloud capabilities.
Today, hundreds of brands globally from a diverse range of demanding
industry segments including banking, insurance, government, retail and
telecoms are using Smart Communications to deliver the next generation
of customer and business communications.
A division of Thunderhead, Smart Communications is headquartered in
London and serves its customers from offices located in North America,
Europe and Asia Pacific.
To learn more please visit www.thunderhead.com/smart-communications.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. More than 200 P/C
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, Guidewire BillingCenter, are registered
trademarks of Guidewire Software, Inc. in the United States and/or other
Smart Communications is a trademark of Thunderhead Ltd.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160216005538/en/
Source: Guidewire Software, Inc.
Amelia Watts, +44 203
Diana Stott, +1 650-356-4941