Guidewire ClaimCenter® helps to standardize claims
FOSTER CITY, Calif.--(BUSINESS WIRE)--Mar. 5, 2015--
Guidewire Software, Inc. (NYSE: GWRE), a provider of software products
to property/casualty insurers, today announced that CSAA Insurance
Group, a AAA Insurer, broadly deployed Guidewire’s ClaimCenter®
to manage its claims operations for all lines of business.
CSAA Insurance Group broadly deployed ClaimCenter to help it consolidate
multiple systems (attained through acquisition) and to help enable the
delivery of a simple, personal and proactive, customer-centric claims
experience to its customers. The company also sought to enhance its
operational efficiencies and product growth, support business processes
in a cost effective manner, and establish a foundation that can be
leveraged for quick product changes.
Commencing in October 2012, with an initial pilot deployment for glass
claim handling, the design, development, and implementation program
included several internal and external integrations. The pilot and
subsequent implementations also included the conversion of both open and
closed claims to enable the business to work solely on ClaimCenter. This
allows for decommissioning of multiple legacy platforms. CSAA Insurance
Group is now in production with ClaimCenter for all of its lines of
“The broad deployment of ClaimCenter is the culmination of many people's
contributions,” said Joe Tonkovich, general manager and business program
owner, Claims, CSAA Insurance Group. “This implementation provides an
opportunity to further improve our claims technology services.”
“We congratulate CSAA Insurance Group on their successful implementation
of ClaimCenter,” said Mike Polelle, chief customer officer, Guidewire.
“We admire CSAA Insurance Group’s dedication to providing high levels of
customer service and are honored that ClaimCenter contributes to further
enhancing the quality of their insurance services.”
Guidewire ClaimCenter is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About CSAA Insurance Group, a AAA Insurer
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners, and
other personal lines of insurance to AAA members through partnerships
with AAA clubs in 23 states and the District of Columbia. Founded in
1914, CSAA Insurance Group is rated A+ by A.M. Best and is one of the top
20 personal lines property casualty insurance groups in the United
States according to the National Association of Insurance Commissioners.
The company was also named one of the 50 most community-minded companies
in America by Points
of Light in 2014.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941