Guidewire BillingCenter® is the new platform for mutual
insurer’s customer experience enhancement initiative
ENUMCLAW, Wash. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Jun. 11, 2015--
Mutual of Enumclaw, a mutual insurance company offering products for
individuals, families, farms, and businesses, and Guidewire Software,
Inc. (NYSE: GWRE), a provider of software products to Property/Casualty
insurers, today announced that Mutual of Enumclaw has deployed Guidewire
BillingCenter® to manage its billing operations including agency and
direct bill for all of its lines of business.
Seeking to improve and simplify the overall experience for its agents
and policyholders, Mutual of Enumclaw sought to consolidate its two
billing systems. Additionally the company was trying to generate new
business. The insurer devised an “on-demand” migration process for its
policyholders. For policyholders with multiple accounts at Mutual of
Enumclaw, the first account that came up for renewal would trigger all
their other accounts to be migrated to the new system at one time. This
reduced the disruption potential of migrating all accounts to
BillingCenter simultaneously and enabled Mutual of Enumclaw to ensure a
seamless transition for policyholders.
“The successful implementation of BillingCenter has been a huge
milestone for us,” said David Wilson, chief information officer, Mutual
of Enumclaw. “Leveraging BillingCenter’s flexibility and Guidewire’s
agile implementation process has enabled us to meet our specific needs
and provide the best service possible to our policyholders and
BillingCenter is enabling Mutual of Enumclaw to:
Deliver on key strategic imperatives to improve customer service;
Readily make system changes to meet changing business and technical
Lower IT costs by consolidating and standardizing billing systems and
processes on a common platform.
“We congratulate Mutual of Enumclaw on their successful BillingCenter
implementation,” said Mike Polelle, chief delivery officer, Guidewire
Software. “We are impressed by their focus on providing excellent
service to customers and brokers alike, and are delighted to work
alongside them in this project.”
Guidewire BillingCenter is a comprehensive billing and receivables
management system built on the core design principles of automation,
control and flexibility. BillingCenter allows you to deliver insurance
your way by making it easier to automate the billing lifecycle; design
flexible billing, payment and delinquency plans; manage agent
commissions; and enable rapid integration with external payment systems.
BillingCenter is available as a standalone system or as part of
Guidewire InsuranceSuite®, and can be integrated to a Property/Casualty
insurer’s legacy systems or third-party applications.
About Mutual of Enumclaw
Mutual of Enumclaw was founded in 1898 by a group of local farmers who
wanted to look out for each other. Although the organization has
steadily grown since then, that same spirit exists today. Mutual of
Enumclaw operates in Washington, Oregon, Idaho, and Utah and offers
insurance products for individuals, families, farms, and businesses
exclusively through local independent agents. The organization has been
recognized for being one of the top 100 employers in the state of
Washington. For more information about Mutual of Enumclaw, please visit www.mutualofenumclaw.com.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150611005006/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941