Insurer transforms UK claims system with Capgemini and Guidewire
LONDON & PARIS & FOSTER CITY, Calif.--(BUSINESS WIRE)--May 11, 2015--
Capgemini and Guidewire Software (NYSE:GWRE) announce the successful
deployment of a new claims handling platform for Zurich’s UK General
Insurance business. The implementation is the first phase of a
multi-year project, aimed at transforming claims processing within the
business, reducing costs, and improving Zurich’s customer experience
across the UK. Zurich has also launched Phase II of the programme to
roll Guidewire ClaimCenter® out to their Commercial Lines customers.
The company deployed Guidewire ClaimCenter®, Thunderhead.com, and other
complementary applications in an end-to-end, claims management
transformation programme. The integrated systems reduce manual
processing, improve data management, and minimise losses associated with
fraud and claims leakage. ClaimCenter has replaced 12 legacy systems and
a multitude of claims processes for different lines of business, with a
single web-based system that provides a consistent service across the
company and supports Zurich’s focus on delivering an even more efficient
claims handling experience. Initially the system is being used to
process claims for Zurich’s UK personal lines customers, and it is
subsequently being rolled out to Commercial Broker and Zurich Municipal
customers.
Capgemini is the primary systems integrator, responsible for the
end-to-end solution including implementation of Guidewire ClaimCenter.
Capgemini is also supporting technology and streams including output
management, legacy data migration, and management information. Capgemini
was an early Guidewire PartnerConnect™ member and currently has more
than 750 Guidewire practitioners on staff worldwide.
Adam Warwick, Director of Business Change and IT, Zurich UK General
Insurance, said, “Transforming our claims handling process allows Zurich
to respond to our brokers and customers more effectively and
demonstrates our continued commitment to exceptional customer service.
The new system provides improved claims data as well as a more
consistent claims service experience across our business, whilst at the
same time allows us to de-clutter our legacy estate to create a modern
business leading platform.”
Tony Emms, Chief Claims Officer, UK Claims, Zurich, commented, “The new
system enabled a transformation of our claims handling, on the back of
which we were able to restructure the operation and further develop our
customer focused service. We have already seen the benefits of the
changes in improved customer satisfaction survey results (Net Promoter
Scores - NPS).”
Nigel Walsh, Vice President and Head of Insurance for Capgemini
Financial Services UK & Ireland, added, “We are delighted to have
completed the first phase of this significant programme, on time and to
budget to help improve Zurich’s operational efficiency and client
outcomes. The successful delivery of a programme, with this scale and
complexity, reaffirms our clear ability to combine world class insurance
domain expertise with proven Guidewire experience to deliver a true
business transformation. We are delighted to be working with Zurich on
the next phase of this programme.”
Keith Stonell, Managing Director, EMEA Guidewire, noted, “We are pleased
to work with Zurich as they transform their claims management operations
for the improved delivery of a high quality customer experience.
Guidewire congratulates Zurich on this successful implementation
milestone.”
About Zurich
Zurich in the UK
Zurich provides a suite of general insurance and life insurance products
to retail and corporate customers. The UK General Insurance division
supplies personal, commercial and local authority insurance through a
variety of distribution channels. Zurich’s UK Life business* offers a
range of personal protection, pensions and investment policies available
through financial intermediaries. UK life also provides protection and
pensions policies for the corporate market available through employee
benefit consultants.
Based at 21 locations all across the UK - with large sites in
Birmingham, Cardiff, Farnborough, Glasgow, London, Swindon and Whiteley
- Zurich employs approximately 7,000 people in the UK.
Corporate Responsibility is an integral part of how we do business and
Zurich understands the need to set and maintain high standards of
integrity towards our customers, employees, local communities, society
and the environment. As a result of this work, Zurich participates
annually in 'Business in the Community's' annual Corporate
Responsibility Index. Zurich in the UK was also one of the first
recipients of the Business in the Community ‘CommunityMark’. This award
is the UK's only national standard that publicly recognises excellent
practice in community investment which in Zurich's case is mainly
delivered by the Zurich Community Trust, the charitable arm of Zurich in
the UK.
Zurich Globally
Zurich Insurance Group (Zurich) is a leading multi-line insurer that
serves its customers in global and local markets. With more than 55,000
employees, it provides a wide range of general insurance and life
insurance products and services. Zurich’s customers include individuals,
small businesses, and mid-sized and large companies, including
multinational corporations, in more than 170 countries. The Group is
headquartered in Zurich, Switzerland, where it was founded in 1872. The
holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX
Swiss Exchange and has a level I American Depositary Receipt (ZURVY)
program, which is traded over-the-counter on OTCQX. Further information
about Zurich is available at www.zurich.com.
*Zurich’s UK Life business is operated primarily through two entities:
Zurich Assurance Ltd and Sterling ISA Managers Ltd.Zurich Assurance Ltd
is authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and the Prudential Regulation Authority.
Sterling ISA Managers Limited is authorised and regulated by the
Financial Conduct Authority.
About Capgemini
With more than 145,000 people in over 40 countries, Capgemini is one of
the world's foremost providers of consulting, technology and outsourcing
services. The Group reported 2014 global revenues of EUR 10.573 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they
want. A deeply multicultural organization, Capgemini has developed its
own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore®,
its worldwide delivery model.
Learn more about us at: www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini
Capgemini’s Global Financial Services Business Unit brings deep industry
experience, innovative service offerings and next generation global
delivery to serve the financial services industry. With a network of
24,000 professionals serving over 900 clients worldwide Capgemini
collaborates with leading banks, insurers and capital market companies
to deliver business and IT solutions and thought leadership which create
tangible value.
More information is available at: www.capgemini.com/financialservices
About Guidewire Software
Guidewire builds software products that help General (Property/Casualty)
insurers replace their legacy core systems and transform their business.
Designed to be flexible and scalable, Guidewire products enable insurers
to deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 General insurers
around the world have selected Guidewire. For more information, please
visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
Source: Guidewire Software and Capgemini
Capgemini Media Contact:
Capgemini Financial Services
Mary-Ellen
Harn,+1 704-490-4146
Global PR
mary-ellen.harn@capgemini.com
or
Zurich
Media Contact:
Zurich
Maria Wyatt, + 07875 887282
Media
Relations Manager
maria.wyatt@uk.zurich.com
or
Guidewire
Media Contact:
Guidewire Software, Inc.
Diana
Stott, +1 650-356-4941
Director, Communications
dstott@guidewire.com