Guidewire PolicyCenter® and Guidewire BillingCenter® to
help New Jersey’s largest auto and workers’ compensation insurer
increase operational efficiencies and enhance customer experience
WEST TRENTON, N.J. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Aug. 9, 2012--
New Jersey Manufacturers Insurance Company (NJM), the largest automobile
and workers’ compensation insurer in New Jersey, and Guidewire Software,
Inc. (NYSE: GWRE), a provider of flexible core system software to
Property/Casualty insurers, today announced that NJM has selected
Guidewire PolicyCenter® as its new underwriting and policy
administration solution and Guidewire BillingCenter® to manage its
billing operations. In addition, NJM has selected Guidewire Client Data
Management™ to support a more comprehensive customer view across its
core operations. PolicyCenter and BillingCenter will be deployed for
workers’ compensation first followed by all other lines of business.
NJM, now a Guidewire InsuranceSuite™ customer, has been in production
with Guidewire ClaimCenter® since 2007.
After a successful ClaimCenter deployment, NJM wanted to evaluate other
areas of its business including underwriting, policy administration, and
billing operations to determine if additional process improvements could
be made. NJM sought a next generation platform that could streamline its
policy and billing management, better serve its policyholders, and
provide a foundation for future initiatives and business changes.
“While we had success with our Guidewire ClaimCenter implementation, we
selected Guidewire PolicyCenter and BillingCenter because of the depth
of functionality of each system individually,” said Harold Fink, vice
president, Program Management Office, NJM. “The maturation of
PolicyCenter and BillingCenter caught our attention, and we believe the
capabilities of the systems will help us meet our long-term IT and
“Having the ability to service our policyholders the way they want to be
served is very important to us whether it be allowing our policyholders
to log on to their account from a mobile device or website to see how
much they owe or providing a platform that enables them to make
electronic payments,” said Neil Delaney, chief technology officer, NJM.
“We look forward to the customer service improvements that come from
having underwriting, policy administration, claims, and billing within a
“We welcome NJM as a Guidewire InsuranceSuite customer and are pleased
to extend our relationship with them,” said Steve Sherry, vice
president, The Americas, Guidewire Software. “We applaud NJM’s
commitment to providing high quality service to their customers, and we
look forward to working with them as they transform their underwriting,
policy administration, and billing operations.”
Guidewire PolicyCenter® is a flexible underwriting and policy
administration system that enables Property/Casualty insurers to grow
business profitably by improving efficiency, while responding with
agility to market opportunities and enhancing relationships with agents
and customers. Designed to support both commercial and personal lines,
PolicyCenter helps insurers streamline front and back office processes,
from new business submission and quoting through policy renewals.
PolicyCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
Guidewire BillingCenter® is a comprehensive billing and receivables
management system built on the core design principles of automation,
control and flexibility. BillingCenter allows you to deliver insurance
your way by making it easier to automate the billing lifecycle; design
flexible billing, payment and delinquency plans; manage agent
commissions; and enable rapid integration with external payment systems.
BillingCenter is available as a standalone system or as part of
Guidewire InsuranceSuite, and can be integrated to a general
(Property/Casualty) insurer’s legacy systems or third party applications.
About New Jersey Manufacturers Insurance Group
New Jersey Manufacturers Insurance Group is the state’s largest writer
of Workers’ Compensation and Personal Auto Insurance and numbers among
the five largest providers of Commercial Auto and Homeowners coverage.
Formed in 1913 by factory owners who wanted to purchase insurance from a
reliable, local, safety-oriented carrier, the Company has earned a
reputation for efficiency, integrity and customer satisfaction. Since
1918, NJM has returned dividends to policyholders every year for a
cumulative total of more than $5 billion. For more information, visit www.NJM.com.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Beijing, Dublin, Hong Kong, London,
Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, Guidewire PartnerConnect, and the Guidewire logo are
trademarks or registered trademarks of Guidewire Software, Inc.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941