Ohio-based property/casualty insurer increases commitment to
Guidewire solutions to enhance agent, vendor, and policyholder
experience and improve self-service capabilities
WOOSTER, Ohio & FOSTER CITY, Calif.--(BUSINESS WIRE)--Jun. 20, 2016--
Western Reserve Group, a Property/Casualty (P/C) insurer in Ohio and
Indiana, and Guidewire Software, Inc. (NYSE:GWRE), a provider of
software products to P/C insurers, today announced that Western Reserve
Group has selected the complete set of Guidewire Digital Portals™ to
complement their investment in Guidewire InsuranceSuite™, which is
currently in implementation.
Western Reserve Group selected Guidewire Quote and Buy Portal for
Policyholders™, Gateway Portal for Agents, Account Management Portal for
Policyholders, Claim Portal for Policyholders, Claim Portal for Agents,
and Claim Portal for Vendors to modernize its current system and enhance
the online experience of its agents, vendors, and policyholders. The
company plans to implement the portals for all of its lines of business,
beginning with the Claims Portals, followed by Gateway Portal for Agents.
“As a company, we currently offer self-service and automation features
only on our larger lines of business for agents, so we wanted to expand
these features to our other lines of business,” said Greg Brunn, vice
president, chief marketing and underwriting officer, Western Reserve
Group. “As a Guidewire InsuranceSuite customer, it makes good sense for
us to leverage our investments in developing products in InsuranceSuite
by exposing the product and business rules we’ve developed to the
Guidewire Digital Portals, thus eliminating redundant development and
maintenance.”
Guidewire Digital Portals will enable Western Reserve Group to:
-
Empower agents and policyholders with self-service claim, policy
servicing, and inquiry capabilities;
-
Offer a more consistent and modern portal experience to agents; and
-
Save significant costs by not having to develop and maintain an
internally-built portal.
“In the past, we haven’t had a cost effective means to access the
business logic embedded in our legacy code, thereby necessitating the
need to build an online version of our business rules to support a
product,” said Gregory Owen, vice president of information technologies
and chief information officer, Western Reserve Group. “The integration
of Digital Portals with InsuranceSuite provides a single source of
change for our business rules across both core systems and digital
channels, improving our agility and speed to market for future product
changes.”
“We are humbled by Western Reserve Group’s decision to entrust our
Digital Portal products to help them continue on their transformation
journey,” said Steve Sherry, senior vice president, Worldwide Sales,
Guidewire Software. “We applaud their commitment to innovative customer,
agent, and vendor experience, and look forward to partnering with them
on this effort.”
About Western Reserve Group
The Western Reserve Group operates exclusively through over 415
independent agents, providing insurance protection to over 170,000
households and businesses in the states of Ohio and Indiana. The company
is rated A (Excellent) by A.M. Best. The Western Reserve Group offers a
wide range of value added property and casualty insurance products for
automobiles, homes, commercial businesses and farms in Ohio and Indiana.
For more information, visit www.wrg-ins.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core operations, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. More than 200 P/C
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160620005346/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Director,
Communications
dstott@guidewire.com
or
Dennis
Manzella, +1 330-262-9060 Ext. 3410
Assistant Vice President,
Marketing
Dennis_Manzella@wrg-ins.com
