Guidewire ClaimCenter® supports business growth and enhances customer
service capabilities for personal and commercial insurer
WESTFIELD CENTER, Ohio & FOSTER CITY, Calif.--(BUSINESS WIRE)--Oct. 30, 2014--
Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to
Property/Casualty (P/C) insurers, today announced that Westfield
Insurance, a provider of personal, commercial and surety insurance, has
successfully deployed Guidewire ClaimCenter® as its new platform for
claims management. Guidewire PartnerConnect™ Alliance member, EY (Ernst
& Young LLP), worked closely with Westfield to implement the system.
Westfield Insurance selected ClaimCenter as part of a transformation
initiative focused on organizational customer and analytical
capabilities. The company sought a platform that would increase its
flexibility, operational efficiency, and effectiveness and enable it to
keep pace with business growth. Concurrent with its ClaimCenter
implementation, Westfield Insurance installed new document distribution
and management systems and upgraded its analytics solutions and
capabilities. Westfield Insurance is deploying ClaimCenter by line of
business in a phased implementation approach.
“ClaimCenter is a key component of our larger ongoing business
transformation,” said Rob Bowers, national claims strategy leader,
Westfield Insurance. “We have been impressed with the robust
functionality and precision that ClaimCenter has brought to our claims
transactions and are looking forward to leveraging the system as a
platform for our future growth.”
ClaimCenter is enabling Westfield Insurance to:
Consolidate and standardize its claims handling systems to increase
customer and analytical capabilities and operational efficiencies;
Integrate with third-party systems for a more seamless claims handling
Easily make upgrades to satisfy the changing expectations of its
customer base and provide a sustainable, positive customer experience.
“We’re already seeing the early benefits of our ClaimCenter
implementation,” said Steve Brown, program manager, Westfield Insurance.
“Standard property claims are being completed and paid within the day,
versus the several days it previously took. We’re looking forward to
providing our customers with even better service as we continue to
realize faster claims cycle times with ClaimCenter.”
“We congratulate Westfield Insurance on their successful ClaimCenter
implementation,” said Mike Polelle, chief customer officer, Guidewire
Software. “We recognize their dedication to providing their customers
with high levels of service, and we look forward to a long-term
partnership with them.”
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About Westfield Insurance
Westfield Insurance is a part of Westfield Group, a customer-focused
insurance and banking group of businesses headquartered in Westfield
Center, Ohio and in business for more than 166 years. Westfield
Insurance provides commercial insurance in 21 states, personal insurance
in 10 states and surety services to customers in 31 states. Westfield is
one of the nation’s 50 largest property and casualty insurance groups,
represented by a network of more than 1,000 independent insurance
agencies. Westfield Insurance was named to the 2014
Ward’s 50 list of top performing insurance companies and as a Top
Workplace in Northeast Ohio. Westfield Bank provides banking
solutions for businesses and individuals, and Westfield Services
provides service and training support for independent insurance
agencies. Learn more about Westfield Group at www.WestfieldInsurance.com
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
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NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite,
Guidewire PartnerConnect, Guidewire SolutionConnect, Guidewire Live,
Live Inside, Before & After, Claim Canvas, Viewpoint, Deliver Insurance
Your Way, and the Guidewire logo are trademarks, service marks, or
registered trademarks of Guidewire Software, Inc. in the United States
and/or other countries.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Carl Alexoff, +1 330-887-6059