Innovation Awards go to those companies best demonstrating innovative
and value added use of Guidewire InsuranceSuite™ products and business
FOSTER CITY, Calif.--(BUSINESS WIRE)--Oct. 23, 2012--
Guidewire Software, Inc. (NYSE: GWRE), a provider of flexible core
system software to Property/Casualty (P/C) insurers, congratulates the
winners of its 2012 Innovation Awards: Accident Fund Holdings, Inc., The
Hanover Insurance Group, Inc., and Jewelers Mutual Insurance Company.
Each winning company earned this recognition based on its innovative use
or implementation of Guidewire’s underwriting and policy administration,
claims management or billing system, resulting in key business value
delivered to their respective organizations.
All Guidewire customers, whether in the process of implementing or
extending their production-proven capabilities, were eligible for
consideration. The awards were organized into three categories: Process
Innovation, Product Innovation, and Service Innovation. For the first
time, honorable mention winners were selected due to the high quality
and volume of entries, and they include: the co-operators Group Ltd.
(Process Innovation), LV= (Service Innovation), and Suncorp Group
(Product Innovation). Winners were announced during Guidewire’s eighth
annual user conference – Connections 2012. The recognized
projects demonstrate Guidewire technology at work helping these insurers
deliver insurance their way. The 2012 winners are:
Accident Fund Holdings, Inc. (Process Innovation) – Early
warning system that helps drive injured workers to the right care at the
Accident Fund Holdings, Inc. (AFHI) implemented a cost containment
program with a specific focus on using technology to optimize claim
outcomes. Essential to the success of the program was the seamless
integration of external data sources within ClaimCenter and the use of
medical informatics to trigger activity-driven workflows.
Through custom configuration of ClaimCenter, AFHI operating companies
can monitor the treatments and medical providers in near real-time.
Claims adjusters are now able to identify experienced occupational
medical providers and focus care when possible to ensure a timely and
productive return to work for its injured workers. The final solution is
an early warning system that helps drive injured workers to the right
care at the right time.
Benefits of the program include early identification of high risk
claims, improved policyholder satisfaction, and in some cases, a
reduction in claim costs in excess of 20%. AFHI has been an
in-production ClaimCenter customer since 2010.
For additional information on AFHI, visit www.afhi.com.
The Hanover Insurance Group, Inc. (Product Innovation) – Rapid
implementation of a new mobile claims adjuster tablet application and
business process enhancement
The Hanover Insurance Group saw an opportunity to provide automation and
technology to its Property Adjuster team but had a limited timeframe to
prove value for an investment. The Hanover created a claims adjuster
mobile application leveraging Guidewire's Edge architecture. The
framework provided the major components of a fully functional
application. With minimal configuration, the HTML5-based web application
was optimized for the iPad, integrated seamlessly with Hanover's
existing ClaimCenter application, and now provides valuable real-time
functionality to this mobile user community.
Initially, The Hanover anticipated four to six months to build the
system from design to production. By using Guidewire's framework, the
company’s technology team was able to integrate, customize, and
implement an iPad application for its Property Adjuster team within 10
weeks, providing them with real-time, immediate access to insured
information while adjusting a claim. With this solution, significant
time improvement has been made in accessing claimant data, enabling
quicker adjusting and closing of claims, which is creating value and
benefitting The Hanover’s agents’ and insureds’ experience. The Hanover
has been an in-production ClaimCenter customer since 2007 and an
in-production BillingCenter customer since 2011.
For additional information on The Hanover, visit www.hanover.com.
Jewelers Mutual Insurance Company (Service Innovation) – Business
transformation and eCommerce system integration extending Guidewire’s
transactional capabilities to online points of sale
As part of a Business Transformation initiative that has completely
redefined how Jewelers Mutual services its customers, the company
implemented Guidewire InsuranceSuite™ and simultaneously rebranded its
Personal Lines Insurance product. As part of the rebranding initiative,
Jewelers Mutual created a new Personal Lines eCommerce platform based on
its business strategies and input from its policyholders. Jewelers
Mutual’s new eCommerce system enhanced its Personal Lines quote,
application, policy change, renewal, billing and payment processes,
which customers use to service their jewelry-insurance needs via the web.
By integrating the proven transactional capabilities in Guidewire
PolicyCenter, BillingCenter and ClaimCenter with its new eCommerce
system, Jewelers Mutual is now providing robust self-service and
transactional capabilities to many online points of sale, where its
insurance offerings are made right at the time jewelry items are being
purchased. This has also resulted in the addition of many features that
allow the company to provide more responsive service to customers
leading to an improved customer experience. For example, automation of
the Auto-Pay feature has increased ‘opt-ins’ to nearly 50% of all new
business applications. Jewelers Mutual has been an in-production
InsuranceSuite customer since 2012.
For more information on Jewelers Mutual, visit www.jewelersmutual.com.
“On behalf of the entire Guidewire team, I congratulate this year’s
Innovation Award winners (Accident Fund Holdings, The Hanover, and
Jewelers Mutual) and honorable mentions (the co-operators, LV=, and
Suncorp) for demonstrating a deep commitment to innovation and for their
successful projects,” said Marcus Ryu, chief executive officer,
Guidewire. “We are especially pleased to see Guidewire customers
leveraging our technology to drive real benefits which include improved
customer service and business processes that support their immediate and
future strategic goals.”
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Beijing, Dublin, Hong Kong, London,
Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire Insurance Suite,
Deliver Insurance Your Way, and the Guidewire logo are trademarks or
registered trademarks of Guidewire Software, Inc.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941