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|Guidewire Congratulates 2015 Innovation Award Winners – AAMI, Promutuel Insurance, Texas Mutual, and Wawanesa|
Awards given to those companies that have best demonstrated business and IT benefits experienced through the use of the Guidewire platform
All Guidewire customers, whether in the process of implementing or extending their production-proven capabilities, were eligible for consideration. The awards were organized into four categories: Business Transformation, Change Management Innovation, Process Innovation, and Service Innovation.
Winners were announced during Guidewire’s eleventh annual user conference – Connections 2015. The recognized projects demonstrate the Guidewire platform at work helping these insurers transform their business and achieve real benefits.
The 2015 winners are:
AAMI (Service Innovation) – Development of a new Zero-Touch online claim lodgment process, driven by Guidewire ClaimCenter®, that allows customers to complete the fulfillment of their motor claim immediately after the submission, all in a single, seamless flow online.
The enablement of Zero-Touch process as a part of AAMI Claim Online
application, has transformed the way AAMI has been utilizing its
customer self-service channel. It not only automates the claim lodgement
process, but also gives customers complete peace of mind, keeping them
aware of claim progress and allowing them to be entirely self-sufficient
online. This service innovation helps the company maintain its strong
customer focus and further contributes to the operational efficiency and
the growth of a corporate culture of innovation. Giving customers the
ability to lodge a claim and complete the fulfillment online, also
provides a critical relief of operational pressure during major weather
events, when thousands of people are trying to lodge a claim
For additional information on AAMI, visit www.aami.com.au.
For additional information on
For additional information on V-NEO, visit http://v-neo.com/en/.
Prior to the PLN automation, the PLN process was manual and existed outside of ClaimCenter, thus providing significant opportunity for error and creating a major compliance risk for the company. The end user was responsible for choosing the correct PLN form, populating it with the appropriate data, and generating the resulting letter for image, print, and mailing.
The new PLN process now automates the selection of the PLN letter type and the population of the PLN data and has helped Texas Mutual realize many benefits including ease of use, reduction of errors, and consistency with the generation of its PLN letters. Texas Mutual has been an in-production ClaimCenter customer since 2014.
For additional information on Texas Mutual, visit www.texasmutual.com.
Wawanesa’s business transformation initiative included the
implementation of PolicyCenter and BillingCenter, a ClaimCenter upgrade,
replacement of more than 35 integrations, a new document solution,
policy and billing data migration, consolidation of more than 1,000
documents down to 280, and the transformation of the majority of the
business processes for all of its personal lines business at its U.S.
Prior to this project, an end to end sales process for a property policy could take up to 19 days and more than 13 departments needed to be involved before a policy could be completely entered into Wawanesa’s systems. Now, this same process, takes under an hour from beginning to end including payment and emailing all relevant documents to the customer. Wawanesa has been an in-production PolicyCenter and BillingCenter customer since 2015, and an in-production ClaimCenter customer since 2011.
For additional information on Wawanesa, visit www.wawanesa.com.
“Congratulations to our 2015 Innovation Award winners,” said
Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core processing, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
Guidewire Software, Inc.