Guidewire BillingCenter® delivers flexibility and enhanced service
levels to customers and agents
MARIETTA, Pa. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Mar. 2, 2016--
Donegal Insurance Group, a group of insurance companies providing full
lines of personal, farm, and commercial insurance, and Guidewire
Software, Inc. (NYSE: GWRE), a provider of software products to P/C
insurers, today announced that Donegal Insurance Group has successfully
implemented Guidewire BillingCenter® as its new billing solution.
Following a successful ClaimCenter deployment in 2007, Donegal Insurance
Group selected BillingCenter to replace three existing legacy billing
systems, ultimately unifying its billing processes for agents and
policyholders. The implementation project involved 18 system integration
points and is being deployed by state, beginning with new business in
each state.
“We’ve already seen benefits since deploying BillingCenter. Real-time
processing, ease of use, and the speed of making system changes are a
few of our overall improvements. Customer and user feedback has been
very positive. We attribute our success to a combination of the strength
and dedication of our internal IT teams and the guidance we received
from Guidewire,” said Michael Simms, AVP, Information Technology,
Donegal Insurance Group. “Their recommendations, experience, and support
were very valuable in helping us overcome system implementation
challenges along the way. This implementation is a significant step in
our journey to simplify our billing systems and processes on a single
platform, giving us the speed-to-market, agility, and cost advantage
necessary to enable our business strategy.”
BillingCenter is enabling Donegal Insurance to:
-
Easily make system changes to meet changing business and technical
requirements;
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Provide a better customer service experience with real-time online
processing;
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Consolidates and standardizes billing systems and processes on a
common platform; and
-
Provide ease of use for both internal and external customers.
“We congratulate Donegal Insurance Group on their successful
BillingCenter implementation,” said Mike Polelle, Chief Delivery
Officer, Guidewire Software. “We are honored to expand our relationship
with them and provide the technology foundation that will help Donegal
Insurance Group adapt and succeed in a time of rapid industry change.”
About Donegal Insurance Group
Donegal Group Inc. is an insurance holding company whose insurance
subsidiaries offer personal and commercial property and casualty lines
of insurance in 22 Mid-Atlantic, Midwestern, New England and Southern
states. The insurance subsidiaries of Donegal Group Inc. and Donegal
Mutual Insurance Company conduct business together as the Donegal
Insurance Group. The Donegal Insurance Group has an A.M. Best rating of
A (Excellent). For more information, visit: www.donegalgroup.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. More than 200 P/C
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160302005178/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Director,
Communications
dstott@guidewire.com
