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Farm Bureau Mutual Insurance Company of Idaho Deploys Guidewire Core and Digital Products for an Enhanced Customer Experience
Idaho’s largest Property/Casualty insurer implemented Guidewire PolicyCenter®, BillingCenter, and a Digital Portal to improve business processes and enhance self-service capabilities
FBM Idaho implemented PolicyCenter, BillingCenter, and Claim Portal for Policyholders to build on their 2010 deployment of Guidewire ClaimCenter® and fully modernize its system infrastructure to address the changing demands of its agents and policyholders. The company has initially rolled out PolicyCenter and BillingCenter on its business owner policy line of business to complement the functionalities offered by ClaimCenter, while Claim Portal for Policyholders has been deployed across all of FBM Idaho’s personal lines of business to extend ClaimCenter’s functionality to their policyholders. The Claim Portal for Policyholders deployment also included first notice of loss (FNOL) and claims inquiry functionality that was implemented for their FBM Idaho and Western Community brands. FBM Idaho plans to implement PolicyCenter and BillingCenter across its remaining lines of business in 2017.
“The deployment of Guidewire PolicyCenter, BillingCenter, and Claim
Portal for Policyholders represents a significant milestone in our
company’s long-term business transformation initiative, and feedback
from our agents and policyholders has been positive,” said
Guidewire products are enabling FBM Idaho to:
- Provide a better customer service experience with real-time online processing;
- Enhance support for their agent channel with improved information; and
- Increase responsiveness to changing business and technical requirements in their markets.
“We applaud FBM Idaho on their successful Guidewire implementation
projects,” said
About
About
Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core processing, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire,
View source version on businesswire.com: http://www.businesswire.com/news/home/20160509005285/en/
Source:
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Director,
Communications
dstott@guidewire.com