Leading Canadian-owned insurer to leverage Guidewire digital
engagement and data visualization solutions for enhanced customer
experience and service
GUELPH, Ontario & FOSTER CITY, Calif.--(BUSINESS WIRE)--Apr. 20, 2017--
The Co-operators Group Limited (The Co-operators), a leading
Canadian-owned, multi-product insurer, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of software products to property and casualty
(P&C) insurers, today announced that The Co-operators has selected
Guidewire Data and Digital products to enhance customer experience and
service. Guidewire PartnerConnect™ Consulting member EY has been
selected to team with The Co-operators and Guidewire on the
The Co-operators selected Guidewire Quote and Buy Portal for
Policyholders™ and Account Management Portal for Policyholders to enrich
the online experience of its members. The company also selected
Guidewire Live℠ apps, Claim Canvas and Hail Forensics, to understand the
impacts of past weather events, gauge the impact of current events and
help triage major catastrophes as they occur. The Co-operators plans to
extend its current customer portal with rich transactional capabilities
from Quote and Buy Portal and Account Management Portal for its Property
and Casualty lines of business in each province where it conducts
business. They are planning a phased approach, likely starting with
claims functionality, followed by account management, then billing and
“One of our key strategic pillars is to offer a seamless, omnichannel
experience to our customers,” said Carol Poulsen, executive vice
president and chief information officer, The Co-operators. “Guidewire
Digital Portals was the obvious choice for us to accomplish this. We
will be able to offer more online services much more quickly than other
options, with a partner we already know and trust, who listens to its
customers about what enhancements, improvements and continued evolution
is required in its products.”
The Guidewire Digital Portals and Live apps will enable The Co-operators
Provide its customers with more choice in servicing options;
Increase customer engagement and satisfaction;
Lower the cost of high-volume/low-value service transactions such as
bill payments and vehicle substitutions;
Allow advisors and service centres to focus on higher value services
to their customers; and
Be more effective in dealing with major claim events.
“We are excited to continue our strong partnership with Guidewire
through our selection and implementation of their Digital Portal and
Live products to help us better serve our customers,” said Paul Mlodzik,
vice president of marketing and communications, The Co-operators. “We
are looking forward to all of the benefits we will receive from the
breadth of functionality, increased speed to market, commitment to
quality, rapid release cycles, and ability to leverage our previous
“The EY team is excited to work with The Co-operators and Guidewire on
this next phase of their transformation journey,” said Neil Pengelly,
Partner, EY. “We look forward to successful Digital Portal and Live
“We are honored that The Co-operators has selected Guidewire Digital
Portal products and Live apps to help them continue to adapt and succeed
with rising customer expectations in a rapidly-changing insurance
market,” said Ken Shapiro, group vice president, Americas Sales,
Guidewire Software. “We look forward to working with EY to offer The
Co-operators’ customers an innovative experience.”
About The Co-operators Group Limited
The Co-operators Group Limited is a Canadian-owned co-operative with
more than $35 billion in assets under administration. Through its group
of companies it offers home, auto, life, group, travel, commercial and
farm insurance, as well as investment products. The Co-operators is well
known for its community involvement and its commitment to
sustainability. The Co-operators is listed among the 50 Best Employers
in Canada and Corporate Knights’ Best 50 Corporate Citizens in Canada.
For more information visit www.cooperators.ca.
EY is a global leader in assurance, tax, transaction and advisory
services. The insights and quality services we deliver help build trust
and confidence in the capital markets and in economies the world over.
We develop outstanding leaders who team to deliver on our promises to
all of our stakeholders. In so doing, we play a critical role in
building a better working world for our people, for our clients and for
For more information, please visit ey.com/ca.
Follow us on Twitter @EYCanada.
EY refers to the global organization and may refer to one or more of the
member firms of Ernst & Young Global Limited, each of which is a
separate legal entity. Ernst & Young Global Limited, a UK company
limited by guarantee, does not provide services to clients. For more
information about our organization, please visit ey.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core operations, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
260 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170420005547/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Leader, EY Canada
Erika Smith, +1-403-206-5157