Disrupting the traditional model, MetLife Auto & Home becomes the
first to deliver 100-percent digital insurance from quote to claims
through its MetLife Auto & Home MyDirect® portal
BEVERLY, Mass. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Oct. 4, 2017--
MetLife Auto & Home and Guidewire Software, Inc. (NYSE: GWRE), today
announced that MetLife Auto & Home has begun deploying Guidewire
InsurancePlatform™ in a new cloud environment for customers using its
MetLife Auto & Home MyDirect portal. MetLife Auto & Home is the first
P&C insurer in the United States to offer a 100-percent digital
experience from quoting to claim service. Rollout of the platform is
expected to continue over the next several quarters.
“Guidewire InsurancePlatform provides our customers with more of the
convenience, transparency, and control they want,” said Kishore
Ponnavolu, president, MetLife Auto & Home. “They can purchase policies
online in minutes, where pricing and risk are immediately assessed
leveraging data and analytics. Simplified digital processes improve the
customer experience; from premium payment to claims, the entire process
is paperless. Customers can even interact with us via text message or
e-mail, providing a true end-to-end digital experience aligned with
today’s customer expectations.”
“It is an honor to be associated with MetLife's distinguished brand,”
said Marcus Ryu, chief executive officer, Guidewire Software. “We
congratulate MetLife Auto & Home on the success of the first phase of
its implementation, which we believe to be a trailblazing example of
this era of digital engagement.”
“As part of MetLife’s Digital strategy, we formed a strategic
partnership with Guidewire to co-create an industry-first Digital
platform for our Auto & Home business. The partnership reflects our
commitment to create easily accessible products that protect our
customers while enabling them to do business with us on their own
terms,” said Marty Lippert, executive vice president and head of
technology and operations for MetLife. “By infusing digital into
everything we do, we are transforming the customer experience and our
partnership with Guidewire on the MyDirect platform is a testament to
our Digital strategy in action.”
MetLife is leveraging the power of Guidewire InsurancePlatform, which
combines three elements – core operations, data and analytics, and
digital engagement – that work together to enhance MetLife Auto & Home’s
ability to respond to market changes and engage and empower its
customers, agents, and employees. MetLife Auto & Home’s new products
sold on the MyDirect portal are not yet available in all states.
About MetLife Auto & Home:
MetLife Auto & Home is one of the nation’s leading personal lines
insurance groups, insuring more than 4 million autos and homes, and is
affiliated with MetLife. For more information, visit www.metlife.com.
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates
(“MetLife”), is one of the world’s leading financial services companies,
providing insurance, annuities, employee benefits and asset management
to help its individual and institutional customers navigate their
changing world. Founded in 1868, MetLife has operations in more than 40
countries and holds leading market positions in the United States,
Japan, Latin America, Asia, Europe and the Middle East. For more
information, visit www.metlife.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core processing, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
300 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171004006344/en/
Source: Guidewire Software, Inc.
David Hammarström, +1 212-578-2736
Diana Stott, +1 650-356-4941