Ohio-based Property and Casualty insurer implements Guidewire
ClaimCenter® and ProducerEngage to increase
business agility and enhance agent experience
WOOSTER, Ohio & FOSTER CITY, Calif.--(BUSINESS WIRE)--Dec. 13, 2017--
Western Reserve Group, a Property/Casualty (P/C) insurer in Ohio and
Indiana, and Guidewire Software, Inc. (NYSE: GWRE), a provider of
software products to Property and Casualty (P&C) insurers, today
announced that Western Reserve Group has successfully deployed Guidewire
ClaimCenter® as its new claims management system and Guidewire
ProducerEngage™ to enhance the digital experience of its agents.
Western Reserve Group implemented ClaimCenter and ProducerEngage to
replace its existing claims system and agent claims portal across all
lines of business and more easily keep up with technological upgrades to
support business processes in a more cost-effective manner. The company
is currently implementing Guidewire PolicyCenter®, BillingCenter, and
additional Guidewire Digital™ products.
“Given the age of our previous claims system, the deployment of
ClaimCenter has been a huge milestone for us,” said Gary Gwinn, vice
president of claims, Western Reserve Group. “We are now able to offer
new capabilities to our agents and staff, providing them a more
efficient and effective platform for delivering class leading customer
service to our policyholders.”
ClaimCenter and ProducerEngage are enabling Western Reserve Group to:
Enhance operational efficiency, flexibility, upgradeability, and
productivity throughout the organization by standardizing claims
management on a cohesive technology platform;
Offer users a more intuitive and simpler claims system to capture more
measurable data points; and
Easily make system changes to meet changing business and technical
“We recognized the need for a new claims system, given both the
increasing technical limitations we were experiencing with our previous
system and as a part of our overall systems modernization strategy,”
said Gregory Owen, vice president of information technologies and chief
information officer, Western Reserve Group. “Feedback from our employees
and agents has been positive, and we are excited about the benefits
these products will bring for years to come.”
“We congratulate Western Reserve Group on their successful deployments
of ClaimCenter and ProducerEngage as the foundation on which to build
and manage their claims business,” said Mike Polelle, chief delivery
officer, Guidewire Software. “We admire Western Reserve Group’s
dedication to improving agent service levels and are pleased that the
products are contributing to their ability to adapt and succeed in a
rapidly-changing insurance market.”
About Western Reserve Group
The Western Reserve Group operates exclusively through over 415
independent agents, providing insurance protection to over 170,000
households and businesses in the states of Ohio and Indiana. The company
is rated A (Excellent) by A.M. Best. The Western Reserve Group offers a
wide range of value added property and casualty insurance products for
automobiles, homes, commercial businesses and farms in Ohio and Indiana.
For more information, visit www.wrg-ins.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core operations, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
300 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171213005022/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Western Reserve Group
Dennis Manzella, +1-330-262-9060 Ext. 3410
Vice President, Marketing