Southeastern provider of business process services to insurers
leveraging Guidewire Core, Data, and Digital systems to improve
operational efficiencies and increase client satisfaction
COLUMBIA, S.C. & FOSTER CITY, Calif.--(BUSINESS WIRE)--Apr. 10, 2018--
Seibels, a provider of business process services to insurers, and
Guidewire Software, Inc. (NYSE: GWRE), a provider of software products
to Property and Casualty (P&C) insurers, today announced that Seibels
has deployed Guidewire Core, Data, and Digital products to modernize its
systems and transform the way it does business.
Seibels deployed Guidewire ClaimCenter™ and Guidewire CustomerEngage™
Account Management to replace its aging internally built claims
management and digital claims systems, and the company added analytics
capabilities with the Guidewire Live Analytics™ platform, which consists
of Guidewire Catastrophe™, Guidewire Claim Canvas™, Guidewire Compare™,
Guidewire Spotlight™, and Guidewire Live University™. These Core, Data,
and Digital products were implemented in individual yet concurrently run
deployments for Seibels clients’ personal lines of business, ensuring
that each client’s implementation was done correctly. The company
continues to implement these and other previously selected products* for
its clients’ commercial lines of business.
“Speed-to-market was a critically important driver for us, as we wanted
to get off our aging, inflexible claims management system and offer new
technology and services to our clients quickly. These deployments were
huge milestones,” said Dester Terry, president and chief claims officer
for Seibels Claims Solutions. “With Guidewire, we are now able to
provide our clients with a world-class claims administration platform
and services that are positively impacting their service levels and
ClaimCenter, Live Analytics, and CustomerEngage Account Management are
enabling Seibels to:
Provide clients with better visibility into claims handling processes
and operations by leveraging industry claims management best practices;
Improve operational efficiencies by standardizing on a modern software
technology platform to enrich the overall claims experience for
Offer actionable data and insights to aid in decision-making;
Empower policyholders with digital self-service for filing and
managing their claims; and
Bring new products and product enhancements to market more quickly.
Adrian Brown, chief risk officer and chief information officer for
Seibels, said, “We rolled out some of the Guidewire products to our
clients last summer, ahead of schedule, during the worst CAT season the
region has experienced in the last 10 years with Hurricanes Harvey and
Irma. The products performed beautifully, and user feedback has been
extremely positive; they love the systems.”
Brown added, “For example, the VP of claims for one of our clients was
in the process of being evacuated from his home in Sarasota, Florida.
During this chaos, he received hourly updates on storm damage from Claim
Canvas so he could allocate company resources accordingly. Another
Third-Party Administration (TPA) client was able to leverage ClaimCenter
through Seibels’ internal systems to take CAT-related claims calls from
its policyholders within four hours of the system going live.”
“We congratulate Seibels on its successful Guidewire product
implementations,” said Mike Polelle, chief delivery officer for
Guidewire Software. “We applaud its commitment to helping its clients
achieve operational efficiency by leveraging a strong combination of
insurance industry and technology expertise.”
*Seibels previously selected and is deploying Guidewire PolicyCenter™,
Guidewire BillingCenter™, Guidewire DataHub™, Guidewire InfoCenter™, and
Guidewire ProducerEngage™ to provide its clients with policy
administration, underwriting, billing management, business intelligence,
data warehousing, and agent self-service capabilities.
The Seibels Bruce Group, Inc. (Seibels) offers the Property and Casualty
insurance industry a suite of business process services (BPS) and third
party administration (TPA) services powered by world-class technology.
Streamlined operations, improved efficiencies and predictable, managed
costs are just some of the benefits clients receive when working with
Seibels. By leveraging a strong combination of insurance experience and
industry-leading technology, Seibels best-in-class insurance services
allow insurance carriers and risk managers to simplify business
processes and maximize opportunities so they can focus on growth and
development. Seibels’ services support Commercial and Personal lines of
business. Since its founding in 1869, Seibels has recognized the value
of quality customer service, strong client relations, continuous
innovation and integrity. For more information, please visit www.seibels.com.
Follow us on twitter: @SeibelsITS.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core operations, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
300 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180410005408/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Marketing Communications Specialist