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|icare Deploys Guidewire InsurancePlatform™ to Provide High-Quality Customer Experience|
Newly-created workers’ insurance and care provider reinvents insurance experience for people and businesses of NSW, begins cloud migration
icare is one of Australia’s largest general insurers with AU$32 billion in assets and more than 3.7 million customers. The organization recently began implementing an omnichannel workers’ compensation claims centre to help improve workers’ care and return to work outcomes through faster service and customer support across preferred channels of engagement. The implementation is the first phase of icare’s migration to Guidewire InsuranceSuite™ Cloud, with Guidewire responsible for software, implementation, and post-production services – including Guidewire system security, software upgrades, support and maintenance, availability, performance monitoring, and management of third-party software. By migrating InsuranceSuite to a cloud environment, icare will be better equipped to provide “anytime, anywhere” digital access and increased scalability for its customers.
“We protect, insure and care for citizens of NSW of all ages from
personal injury, caused at work or on our roads, in many instances for
life, and we take that responsibility very seriously,” said
Mr. Nagle continued, “We were able to rely on Guidewire and our claims
services partners for support while building out our IT capability.
These partnerships have been critical to enabling us to launch a new
brand and business, underpinned by infrastructure capable of supporting
a 1,000-person business with a ‘cloud-only’ approach. We are pleased to
be the first to implement InsuranceSuite Cloud in the
“We congratulate icare on this significant milestone in its journey to
reinvent the way workers’ insurance and care is delivered in New South
icare (Insurance & Care NSW) is the insurance and care services provider
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
Guidewire Software, Inc.