ICBC implements Guidewire Claim Portal™ for Policyholders on time and
on budget, and increases customer service levels while lowering costs
VANCOUVER, British Columbia & FOSTER CITY, Calif.--(BUSINESS WIRE)--Jul. 24, 2017--
Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to
Property and Casualty (P&C) insurers, today announced that the Insurance
Corporation of British Columbia (ICBC), a provincial Crown corporation
and sole provider of universal compulsory auto insurance in British
Columbia (BC), has successfully implemented Guidewire Claim Portal™ for
Policyholders to optimize the claims experience of its policyholders.
Guidewire PartnerConnect™ Consulting member Ernst & Young LLP
supported the implementation project.
ICBC selected Claim Portal for Policyholders to replace its previous
policyholder claim portal system, and to enable its policyholders to
input pertinent claims information directly into Guidewire ClaimCenter®,
which ICBC deployed in 2013. The company implemented Claim Portal for
Policyholders across all of its non-fleet personal and commercial auto
lines of business in British Columbia.
“The prospect of a quick initial deployment thanks to our previous
Guidewire ClaimCenter® investment made the selection of Claim Portal for
Policyholders an attractive and natural solution for us,” said Gary
Eastwood, chief information and technology officer, ICBC. “By focusing
on a primarily out-of-the-box implementation approach, with only minor
customization for appearance and style templates, we experienced a
smooth implementation and were able to complete the project on time and
Claim Portal for Policyholders is enabling ICBC to:
Increase speed-to-market through its out-of-the-box functionality;
Provide a better customer service experience by empowering
policyholders with improved self-service claim capabilities; and
Increase market responsiveness to changing business and technical
requirements while lowering total cost of ownership.
“Our Claim Portal for Policyholders implementation has gone smoothly,
and customer and employee feedback has been very positive,” said Kathy
Parslow, vice president, Claims and Driver Licensing Operations, ICBC.
“We are excited about the benefits this new portal will bring for years
“We are honored to play a role in the development of ICBC’s policyholder
claims portal, to support ICBC’s customer satisfaction and growth
goals,” said David Connolly, Principal, Ernst & Young LLP. “We look
forward to continuing to work with ICBC as it moves its claims processes
into the future.”
“We congratulate ICBC on its successful Claim Portal for Policyholders
deployment,” said Mike Polelle, chief delivery officer, Guidewire
Software. “We applaud its commitment to providing its customers with
consistent quality service and are honored to help it continue to adapt
and succeed in the rapidly-changing insurance industry marketplace.”
About Insurance Corporation of British Columbia
The Insurance Corporation of British Columbia is a provincial Crown
corporation established in 1973 to provide universal auto insurance to
B.C. motorists. We're also responsible for driver licensing, and vehicle
licensing and registration. For more information, please visit www.icbc.com.
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and confidence in the capital markets and in economies the world over.
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limited by guarantee, does not provide services to clients. For more
information about our organization, please visit ey.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C)
insurers need to adapt and succeed in a time of rapid industry change.
We combine three elements – core operations, data and analytics, and
digital engagement – into a technology platform that enhances insurers’
ability to engage and empower their customers and employees. More than
300 P&C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170724005230/en/
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
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