|Guidewire Announces Availability of its First P&C Insurance CRM Applications for Salesforce Financial Services Cloud|
Insurers can now leverage Guidewire applications for producers and service reps within Salesforce for a 360-degree view of customer relationships
ProducerEngage for Salesforce Financial Services Cloud gives captive agents robust sales and self-service tools and current policyholder information, so they can maximize the value of their relationships with their customers. With ProducerEngage, agents can interact more efficiently with reduced manual processes since they no longer need to switch between systems or re-key information. ServiceRepEngage for Salesforce Financial Services Cloud helps customer service representatives and call center agents deliver the informed and empowered service that today’s policyholders expect by providing an easy-to-navigate application that provides a holistic view of policyholders and their accounts, helping them to more effectively service and retain their customers.
“Insurers, especially those with captive or employed agents, are
investing in digital capabilities that simplify the process of knowing
and managing the customer relationship well beyond the functionality
found in standard core applications,” said
These Guidewire Digital applications reflect significant R&D engineering
investment since the Guidewire
and Salesforce collaboration was announced in
Having complete customer visibility is a critical need for insurers running customer-centric operations and serves as a foundation for future joint capabilities, such as optimizing leads, and increasing customer retention. These applications bring together the strengths of the world’s #1 CRM platform and Guidewire’s P&C insurance industry platform for high-quality insurance experiences, operations, and data optimized for the unique needs of P&C insurance, and empower insurers to meet heightened customer expectations.
“Technology has vastly changed the way customers expect to interact with
insurers, so these companies need to provide more personalized and
engaging experiences to compete,” said
"Insurers are recognizing the importance of customer centricity and
front-office digital enablement," said
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Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
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Guidewire Software, Inc.