A recognized leader in claims customer service, Auto-Owners selects
Guidewire ClaimCenter® to take business and service performance to new
levels
LANSING, Mich. & SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 26, 2012--
Auto-Owners Insurance Company (Auto-Owners), a leading U.S.
property/casualty (P/C) insurer, and Guidewire Software, Inc. (NYSE:
GWRE), a provider of core system software to P/C insurers, today
announced that Auto-Owners has selected Guidewire ClaimCenter® as its
new claims management system. The company will implement ClaimCenter to
support the management of its commercial and personal lines claims.
In its drive to bring high quality products to market, maintain a
competitive edge, and continue providing high levels of service to its
independent agency partners and policyholders, Auto-Owners decided it
needed to replace its legacy claims systems. After conducting in-depth
research and system evaluations, Auto-Owners selected ClaimCenter.
“Guidewire’s track record of successful implementations was a very
important factor in our selection decision,” said Bob Buchanan, senior
vice president, IT, Auto-Owners. “We realized if we could license a
packaged solution that we could easily configure to meet our unique
needs, we would be in production much quicker than if we were to build
such a system in-house or with the various tools available on the
market. We feel that ClaimCenter is an excellent solution to help us
meet both our IT and business goals.”
“ClaimCenter is expected to complement our service efforts and apply
increased technology to streamline our processes, allowing associates to
focus on serving our customers and agents,” said Jim Walsh, vice
president, Claims, Auto-Owners. “We expect to gain better insight into
our operations and ensure that we are identifying best practices for
optimal performance results.”
Guidewire ClaimCenter will enable Auto-Owners to:
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Deliver improvements to its business processes with its independent
agency partners;
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Enhance loss reporting and incorporate technology in response to
increasing mobile technology demands;
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Provide its staff with a more comprehensive view of claims and enhance
management visibility into claim status and performance metrics; and
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Increase operational efficiency through automation across claims
processes, freeing claim representatives to focus on high value tasks.
“We appreciate Auto-Owners’ dedication to its policyholders and agents
and its ongoing desire to improve service to them,” said Marcus Ryu,
chief executive officer, Guidewire Software. “We are proud that
ClaimCenter and Guidewire have won their vote of confidence, and we look
forward to helping them achieve claims implementation success.”
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
property/casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all P/C product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of the
Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy
systems or third party applications.
About Auto-Owners Insurance Group
Auto-Owners Insurance is a Fortune 500 company and is the 16th
largest property/casualty insurance company in the nation, based on
written premium. Auto-Owners Insurance Group is one of only nine groups
of insurance companies in the United States to receive the highest
rating possible, A++ Superior, by A.M. Best, which is a nationally
recognized rating agency for insurance companies. Auto-Owners has
received the J.D. Power and Associates award for the “Highest in
Customer Satisfaction with the Auto Insurance Claims Experience,” four
years in a row, for 2008-2011. Auto-Owners is headquartered in Lansing,
Michigan, and serves policyholders in 26 states. The company is
represented by more than 37,000 independent agents in over 6,300
agencies and provides claims service through 80 claims offices.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in San Mateo,
California, with offices in Beijing, Dublin, Hong Kong, London, Munich,
Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, and the Guidewire logo are trademarks or registered
trademarks of Guidewire Software, Inc.
Source: Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott
Public Relations Manager
+1
(650) 356 4941
dstott@guidewire.com
