Guidewire Software Announces Guidewire ClaimCenter 3

Latest Version of Market-Leading Claims System Increases Visibility and Control over the Claim Process for Property and Casualty Insurers

SAN MATEO, Calif., January 11, 2005:

Guidewire Software®, Inc., a leading provider of solutions for property and casualty and workers' compensation insurers, today announced the release of Guidewire ClaimCenter® 3 - the latest version of the market-leading claims system for property and casualty (P&C) insurance carriers. Guidewire ClaimCenter is a complete, 100% web-based claims system used by leading insurers in all lines of business to improve the claim process, reduce claims costs, and enhance customer service. ClaimCenter 3 improves insurers' control over core claim operations by increasing visibility into key performance metrics, automation of the claim process, and overall system flexibility.

"Guidewire ClaimCenter enables us to manage claims according to our unique best practices and maintain high productivity throughout the organization," said Adrian Brown, chief information officer, Canal Insurance. "We have worked closely with Guidewire in providing input to the new release, which will give us increased control over and visibility into the claims operation."

"Guidewire ClaimCenter has delivered the modern user experience and increased flexibility that we were looking for," said Robert Eshelbrenner, vice president of information technology, Hastings Mutual Insurance Company. "We look forward to taking advantage of the many new features and enhancements in ClaimCenter 3."This latest release expands Guidewire ClaimCenter's extensive support for the end-to-end claim process. ClaimCenter 3's numerous enhancements include:

• an Executive Dashboard giving managers visibility into key claim performance metrics such as average reserves, payments, or incurred by line of business or coverage;
• continuous monitoring of aggregate policy limits to reduce overpayments;
• dedicated litigation management functionality, with the ability to track any number of litigated matters on any claim;
• complete configurability of new loss entry, including single-screen options;
• automated generation (and email distribution) of documents in response to business rules;
• streamlined financial transactions, including a new "quick payment" option;
• improved vacation support, with the designation of backup users to ensure that important tasks are not overlooked;
• enhanced security, providing increased control over access to groups of claims or individual claims;
• an improved central address book supporting more sophisticated vendor management and contact management;
• and increased flexibility throughout the system, including the ability to add entirely new screens with no custom programming.

These latest enhancements further support the critical needs of today's claims organizations, providing the ability to manage all aspects of the claim lifecycle in a user-friendly environment.

"As always, this release has been dedicated to meeting the needs of our customers," said Ken Branson, vice president of product development, Guidewire Software. "ClaimCenter 3 delivers the new features and flexibility that our customers have asked for to increase productivity and improve control over the claim process."

Guidewire ClaimCenter is a J2EE (Java 2 Platform, Enterprise Edition) application, written entirely in Java, and runs on the insurance industry's leading platforms, with proven support for 5,000 concurrent users. ClaimCenter's web-based architecture and extensive configurability ensure lower total cost of ownership for insurance carriers. All aspects of the system can be configured using XML instead of custom programming, and business rules can be managed by business users for maximum flexibility in adapting to changing needs.

About Guidewire Software

Guidewire Software is a provider of core system software to the global Property/Casualty (general) insurance industry. Designed to be flexible and scalable, Guidewire solutions give insurers the capability to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®, Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key functional areas in insurance – underwriting and policy administration, claims management, and billing. Guidewire is headquartered in San Mateo, California, with offices in Beijing, Dublin, Hong Kong, London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com.