Guidewire's ClaimCenter Solution Profiled in Novarica's Vendor Solution Review

Report highlights ClaimCenter’s rich feature set, leadership position, market acceptance, and outstanding references

SAN MATEO, Calif., December 10, 2009:

Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that the company’s ClaimCenter solution has been profiled in a recent “Vendor Solution Review” (VSR) report from Novarica.  In addition to a review of ClaimCenter’s functionality and technology, the report highlights how ClaimCenter’s “rapid growth, market acceptance and outstanding references demonstrate its leading position in the claims administration space.”

The Novarica VSR is an in-depth 12-page review of Guidewire ClaimCenter® based on detailed RFI responses, review of documents, directed demos, Guidewire client interviews, and the expert opinion of Novarica’s principals. Novarica VSRs are produced independently and are not sponsored by vendors.  A copy of the report can be downloaded at: http://success.guidewire.com/Novarica_VSR_ClaimCenter_2009_LP.html.

“Guidewire’s ClaimCenter claims administration system continues to be highly trusted by carriers,” commented Karlyn Carnahan, principal with Novarica and lead reviewer and primary author of the ClaimCenter VSR. “We have been tracking ClaimCenter as part of our ongoing research and are pleased to have had the opportunity to do the in-depth review and hear directly from Guidewire’s clients that the VSR process enables.

In addition to noting ClaimCenter’s modern architecture, flexibility and ease of configuration, highly efficient implementation and extremely robust functionality, the VSR report categorizes ClaimCenter as a leading claims administration system with a customer list that “reads like a list of who’s who in the industry”.  The report compliments the modern looking and easily navigable design, simple and intuitive user interface, and excellent simple administration feature.

Reference clients interviewed by Novarica noted the system’s scalability and usability, the insight it provides senior staff into the work process, and Guidewire’s willingness to listen and enhance the product based on client feedback.  Overall, clients described themselves as extremely satisfied; with all indicating they would purchase ClaimCenter again and would recommend the system to a peer.

“We are gratified to receive Novarica’s positive review of ClaimCenter, which has evolved over the last eight years of intense engineering effort,” said Marcus Ryu, vice president, Strategy and Products, Guidewire Software. “We are especially appreciative of the high marks our clients gave us as a company.  We work very closely with them and actively solicit their feedback to ensure that we stay on a path of continuous improvement.”

About Guidewire Software

Guidewire Software is a provider of core system software to the global Property/Casualty (general) insurance industry. Designed to be flexible and scalable, Guidewire solutions give insurers the capability to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®, Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key functional areas in insurance – underwriting and policy administration, claims management, and billing. Guidewire is headquartered in San Mateo, California, with offices in Beijing, Dublin, Hong Kong, London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please visit http://www.guidewire.com/.