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Insurance Corporation of British Columbia Deploys Guidewire Digital to Handle Policyholder Claims
ICBC implements Guidewire Claim Portal™ for Policyholders on time and on budget, and increases customer service levels while lowering costs
ICBC selected Claim Portal for Policyholders to replace its previous
policyholder claim portal system, and to enable its policyholders to
input pertinent claims information directly into Guidewire ClaimCenter®,
which ICBC deployed in 2013. The company implemented Claim Portal for
Policyholders across all of its non-fleet personal and commercial auto
lines of business in
“The prospect of a quick initial deployment thanks to our previous
Guidewire ClaimCenter® investment made the selection of Claim Portal for
Policyholders an attractive and natural solution for us,” said
Claim Portal for Policyholders is enabling ICBC to:
- Increase speed-to-market through its out-of-the-box functionality;
- Provide a better customer service experience by empowering policyholders with improved self-service claim capabilities; and
- Increase market responsiveness to changing business and technical requirements while lowering total cost of ownership.
“Our Claim Portal for Policyholders implementation has gone smoothly,
and customer and employee feedback has been very positive,” said
“We are honored to play a role in the development of ICBC’s policyholder
claims portal, to support ICBC’s customer satisfaction and growth
goals,” said
“We congratulate ICBC on its successful Claim Portal for Policyholders
deployment,” said
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About
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire,
View source version on businesswire.com: http://www.businesswire.com/news/home/20170724005230/en/
Source:
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Director,
Communications
dstott@guidewire.com
or
EY
John
La Place, +1-212-773-1705
Associate Director
John.laplace@ey.com