Insurance Corporation of British Columbia Selects Guidewire Software for Claims Management

Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that the Insurance Corporation of British Columbia (ICBC), a provincial Crown corporation and sole provider of universal compulsory auto insurance in BC, has selected Guidewire ClaimCenter as its new end-to-end claims management system. ClaimCenter will help ICBC manage approximately 700,000 claims annually through its 24x7 Claims Contact Centre, its province-wide network of 38 claims centres, and through its various service providers across the province.

ICBC is committed to providing its customers with streamlined service through multiple touchpoints. Guidewire ClaimCenter will allow ICBC to increase the quality of communication with its customers, capture higher quality claim information reducing the need for multiple conversations, and to increase the transparency in the claim handling process.  

“Guidewire and its ClaimCenter solution were selected following a thorough evaluation process,” said Craig Horton, senior vice president, Claims at ICBC. “We are excited that staff will have a state-of-the-art claims management system; one that will empower them, eliminate many manual processes, leaving them more time to focus on serving our customers.”

With ClaimCenter, ICBC gains:

• An intuitive, easy-to-use claims management system that works in support of its staff;
• Ability to quickly respond to changing customer and business partner needs and interact with customers any way its customers choose;
• Electronic claim files will provide a consolidated view of the customer’s claim and better collaboration opportunities amongst all involved parties; and
• Streamlined claims handling capabilities for improved decision quality, consistency, and processing efficiencies.

“Like ICBC, Guidewire is very committed to its customers,” said Marcus Ryu, chief executive officer, Guidewire Software. “We thank ICBC for placing their trust in us and look forward to seeing them join the ranks of successful Guidewire customers.”

Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s property/casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Insurance Corporation of British Columbia (ICBC)

ICBC serves 3.2 million customers in the province of British Columbia, Canada. ICBC licenses and insures drivers and vehicles across the province through its service centres, plus a network of more than 900 independent brokers and government agent offices. Claims customers are served through local offices and an award-winning Dial-a-Claim call centre. ICBC\'s road safety investments help create safer roads, lead to fewer crashes, and help keep rates stable. To find out more, visit www.icbc.com.