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Lumley General Insurance New Zealand Deploys Guidewire for Underwriting, Policy Administration and Billing Management
Guidewire PolicyCenter® and BillingCenter in production at one of New Zealand’s largest general insurers
Lumley has simultaneously deployed PolicyCenter and BillingCenter for both commercial and personal products in a phased implementation approach. BillingCenter will provide agency and direct bill functionality across the entire Lumley organization in NZ and will handle commissions and calculations as well.
Following a successful Guidewire ClaimCenter® implementation, Lumley turned its focus to replacing its underwriting, policy administration, and billing systems with a modern technology platform that could adapt to meet its changing business demands. Additional key business drivers for this change were to improve data quality and access, create consistent processes and best practices, and manage risks during the underwriting process. Lumley was drawn to the out-of-the box functionality of PolicyCenter and BillingCenter and the systems’ flexibility to address customer complexities.
“We were able to leverage the familiarity with Guidewire technology we
obtained during our ClaimCenter implementation throughout the deployment
of PolicyCenter and BillingCenter,” said
“Guidewire’s commitment to ensuring a smooth implementation was key to the success of our project. They supported our resourcing requests, offered the right advice regarding project challenges, and provided in-depth industry knowledge anytime we needed it. Guidewire has been and will continue to be the ideal partner for Lumley,” continued Gardner.
PolicyCenter and BillingCenter are enabling Lumley to now:
- Increase business agility via more timely and reliable rating management;
- Meet customer demands for more flexible policy changes;
- Provide its staff with an intuitive and integrated technology platform to allow them to do their job quickly and efficiently;
- Improve data analytics and provide real-time reporting capabilities; and
- Enhance operational efficiency through proactive workload management and the automation of former manual tasks, such as processing renewals without the need for review.
“We congratulate Lumley on its successful implementation of Guidewire
PolicyCenter and BillingCenter,” said
Guidewire PolicyCenter is a flexible underwriting and policy administration system that enables general (Property/Casualty) insurers to grow business profitably by improving efficiency, while responding with agility to market opportunities and enhancing relationships with agents and customers. Designed to support both commercial and personal lines, PolicyCenter helps insurers streamline front and back office processes, from new business submission and quoting through policy renewals. PolicyCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.
Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite, and can be integrated to a general (Property/Casualty) insurer’s legacy systems or third party applications.
About Lumley
Lumley is New Zealand’s fourth largest general insurer and offers all major classes of commercial and domestic insurance.
They distribute through independent brokers and intermediaries who are serviced by a well-established and respected nationwide branch network which ensures immediate and personal access to local decision-makers.
Lumley Business Solutions, a division of Lumley, are consumer insurance specialist who works closely with corporate partners including banks, financial service companies, corporate and community organisations to strengthen their brands and enhance customer service offerings.
For more information, please visit www.lumley.co.nz.
About
With headquarters in
Their insurance underwriting businesses include: Lumley in
For more information, go to: www.wesfarmersinsurance.com.au.
About
NOTE: Guidewire,
Source:
Guidewire Software, Inc.
Diana Stott
Public Relations Manager
+1
(650) 356 4941
dstott@guidewire.com