News Release
« Back
Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers
New partner’s AI-based solution helps insurers quickly identify areas of improvement in the customer experience
The Medallia Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT/NPS® scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. The solution gathers and analyzes customer feedback to deliver actionable insights to CSRs, insurance agents and other stakeholders to address issues in-the-moment. Medallia’s Ready for Guidewire integration will enable Guidewire ClaimCenter users to capture customer feedback and view a policyholder’s CX profile without leaving InsuranceSuite.
“Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy,” said
“We are thrilled to welcome
About
© 2021
About Guidewire PartnerConnect ecosystem and Ready for Guidewire
Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the
For more information about Guidewire PartnerConnect please visit http://www.guidewire.com/partners.
About
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210310005051/en/
Senior Public Relations Manager
+1.650.357.5324
mcobb@guidewire.com
press@medallia.com
+1 (650) 400-7833
IR Contact:
ir@medallia.com
Source: