Canadian Property/Casualty insurer now in production with Guidewire
ClaimCenter® - ahead of schedule and under budget
QUEBEC CITY, Quebec & FOSTER CITY, Calif.--(BUSINESS WIRE)--Mar. 20, 2014--
Promutuel Insurance, one of Quebec’s largest Property/Casualty (P/C)
insurers, and Guidewire Software, Inc. (NYSE:GWRE), a provider of
software products to P/C insurers, today announced that Promutuel
Insurance has successfully implemented Guidewire ClaimCenter® as its new
claims management system for all lines of business. Guidewire
PartnerConnect™ Affiliate member and Canadian system integrator, V-NEO,
led the implementation project and worked in close collaboration with
Promutuel Insurance and Guidewire Software.
Promutuel Insurance sought a system that would enable it to consolidate
and standardize multiple claims handling systems and business processes
across its 26 independent mutual companies. The company also wanted to
provide high levels of customer service, enhance its vendor management
capabilities, reduce claims cycle times, and increase productivity.
After deploying ClaimCenter in a phased implementation approach,
Promutuel Insurance is now live on ClaimCenter across all of its
personal, commercial and farm lines of business. Despite multiple
internal and external integrations involved in the project, ClaimCenter
was deployed eight months earlier than expected, and the implementation
came in under-budget as well. Promutuel Insurance won an OCTAS
award, an esteemed recognition from the Quebec IT industry, for the
project last year.
“We are satisfied with the business and IT benefits we have already
received from ClaimCenter,” said Daniel Carrier, IT development director
at Promutuel Insurance. “Our staff previously had several administrative
tasks to complete to file a claim, but due to the automation of these
tasks, thanks to ClaimCenter, our staff has been empowered to focus on
more high-value services to customers. We are pleased that ClaimCenter
has helped us cut approximately 75 percent of our clerical work.”
ClaimCenter is enabling Promutuel Insurance to:
-
Realize faster claims cycle times for better customer service;
-
Manage claims with a consistent system and processes across its entire
group of mutual companies; and
-
Improve data analytics and reporting capabilities.
“We experienced a rain catastrophe in Quebec shortly after implementing
ClaimCenter, and we were amazed with the ease in which we could handle
claims resulting from the catastrophe,” said Simon Bédard, claims
manager at Promutuel Insurance. “We could get the Key Performance
Indicators (KPIs) we needed in near real-time versus having to wait a
week for the data to be available due to batch processing requirements.”
“We congratulate Promutuel Insurance on the success of their ClaimCenter
implementation,” said Alex Naddaff, vice president, Professional
Services, Guidewire Software. “We admire the importance Promutuel puts
on continuously improving its business, including its claims handling
processes and systems, and we are proud to have partnered with them on
this project.”
Guidewire ClaimCenter is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About Promutuel Insurance
Promutuel Insurance ranks among the largest general insurers in Quebec.
Also active in the financial security fields, the Groupe is known for
its financial solidity, the high quality of its products and the
excellence of its customer service. Promutuel has more than 1,700
employees working to serve 575,000 insured. The Groupe's mission is to
promote and offer insurance and financial service products that meet and
exceed the insured-members' and clients' expectations. To this end, it
provides personalized service of the highest quality and encourages the
mutualist values that have guided its actions for close to 160 years.
For more information, please visit www.promutuel.ca.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 150 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite,
Guidewire PartnerConnect, Guidewire SolutionConnect, Deliver Insurance
Your Way, and the Guidewire logo are trademarks, service marks, or
registered trademarks of Guidewire Software, Inc. in the United States
and/or other countries.
Source: Guidewire Software
Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Director,
Communications
dstott@guidewire.com
or
Promutuel
Insurance
Emilie Dick-Roy, +1-800-510-4630, poste 2120
Public
Relations Consultant
emilie.dick-roy@promutuel.ca