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RACQ Insurance Deploys Guidewire for Underwriting, Policy Administration, and Billing Management
Guidewire InsuranceSuite™ systems enable increases in service levels
at general insurer in
RACQI simultaneously deployed PolicyCenter and BillingCenter for all of its lines of business, in all territories, in a “big bang” implementation approach. Currently there are 1,300 PolicyCenter users, 500 of which are also using BillingCenter. As part of this initiative, the company also implemented Guidewire ClaimCenter® for its Motor Liability line, expanding on the capabilities previously implemented for its Motor and Home lines of business.
After the dissolution of their joint venture with an insurer that had provided both core system support and IT services, RACQI was prompted to search for new core systems that were rules-based and process-driven and would help them improve customer and staff experience.
“There is no doubt that the relationship at the point of contact with a
member (customer) is increasingly important when compared to the actual
transactional value,” said
PolicyCenter and BillingCenter are enabling RACQI to:
- Gain a holistic, single source of truth view of customer data across its billing and policy administration systems to enhance service levels;
- More quickly roll out products and product changes to increase responsiveness to the market;
- Provide its staff with an intuitive and integrated technology platform to allow them to do their job quickly and efficiently; and
- Enhance operational efficiency through the automation of former manual tasks.
“The satisfaction level with PolicyCenter and BillingCenter among our
people has been very high from day one,” said
"We congratulate RACQI on their successful implementation of Guidewire
PolicyCenter and BillingCenter, and we are pleased that they are now an
in-production Guidewire InsuranceSuite™ customer,” said
Guidewire PolicyCenter is a flexible underwriting and policy administration system that enables general (Property/Casualty) insurers to grow business profitably by improving efficiency, while responding with agility to market opportunities and enhancing relationships with agents and customers. Designed to support both commercial and personal lines, PolicyCenter helps insurers streamline front and back office processes, from new business submission and quoting through policy renewals. PolicyCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.
Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite, and can be integrated to a general (Property/Casualty) insurer’s legacy systems or third party applications.
About
About
NOTE: Guidewire,
Source:
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Director,
Communications
dstott@guidewire.com