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Guidewire Congratulates 2020 Innovation Award Winners – ConTe.it, IAG, Wawanesa, and WSIB
Honoring those companies that have best demonstrated innovation leading to business and IT benefits experienced through the use of Guidewire
The 2020 winners are:
ConTe.it for leveraging Guidewire Digital to launch a channel for independent agents in less than 6 months.
ConTe.it sought to become a data-driven company, offering assistance, convenience, and protection to its customers, while running its business in a more digital way. At the same time, the company was also looking for additional distribution channels to help it keep up with its growth ambitions.
ConTe.it started its journey with Guidewire in
The project has enabled ConTe.it to expand into a new distribution channel, diversify its product offerings, and approach wider segments of customers.
ConTe.it has been an in-production PolicyCenter and BillingCenter customer since 2018, and an in-production Guidewire Digital customer since 2019.
For additional information on ConTe.it, visit www.conte.it.
IAG, Australia’s largest general insurer, utilizes AI and ClaimCenter powered innovation to help reimagine the motor total loss claim experience and help customers after a car accident.
IAG is using technology to help reduce the emotional impact of a car accident by providing customers with more certainty in the claims experience. IAG implemented Guidewire ClaimCenter to help improve the claims experience for customers and the team handling the claims process. In addition, the company launched a machine learning model built to identify a potential total loss vehicle at first notification of loss and help set and manage customer expectations from the outset.
With ClaimCenter and the machine learning model, IAG has improved claim cycle times to give its customers faster outcomes, reduced claims costs, and uplifted customer advocacy to improve retention and support sustainable growth. The technology has been rolled out on IAG’s brands including
IAG has been an in-production ClaimCenter customer since 2012.
For additional information on IAG, visit www.iag.com.au.
Wawanesa for its Strategic Systems Renewal initiative, an enterprise-wide digital strategy that included multiple Guidewire implementations and is improving sales, distribution, and the overall insurance experience for customers and brokers.
Wawanesa embarked on its Guidewire journey, partnering with Capgemini and other local partners, and invested in digital technology to acquire the ability to launch new products and new services in all its regions, obtain real-time rating, and be able to go to market more quickly than before. The organization also needed the ability to take advantage of data-driven decision-making and better tailor the products offered to its customers. Wawanesa’s goal was to transform the way its brokers and customers interacted with the company, focusing on the experience for customers and broker partners.
After implementing the Guidewire platform, Wawanesa can now:
• Be more responsive to market changes, with 60-80 rate changes across the enterprise in a year, a notable improvement over the previous 12-15;
• Significantly reduce the use of paper and postage; and
• Enhance operational efficiencies resulting in increased levels of service to its policyholders and brokers.
For additional information on Wawanesa, visit www.wawanesa.com.
The WSIB for improving the experience for people with work related, noise-induced hearing loss, adjudicators, and health care providers by reducing the time it takes to make decisions on these types of claims.
The WSIB is always looking for ways to help modernize its services and make it easier for people to work with them. Noise-induced hearing loss claims present unique challenges because many people with these claims are often retired already or no longer working in the place where they received the injury. Adjudicating these claims can take months due to missing claim information.
Leveraging Guidewire ClaimCenter, DataHub, and InfoCenter, the WSIB has been able to give people a self-explanatory online option to make work related, noise-induced hearing loss claims, which allows the WSIB to gather all of the information needed in one form, simplifying the process. The online form will be available later this year.
Using Guidewire has also helped the organization drive operational efficiency and improve its overall customer experience. The foundation the WSIB is laying with Guidewire integrations will extend to other claim types and enable the growth of future digital capabilities.
The WSIB has been an in-production BillingCenter and PolicyCenter customer since 2014, an in-production ClaimCenter customer since 2015, and an in-production DataHub and InfoCenter customer since 2016.
For additional information on WSIB, visit www.wsib.ca.
“Congratulations to our Guidewire Innovation Award winners,” said
The Innovation Awards were given out at Connections Reimagined, Guidewire’s annual customer conference. Guidewire hosted its 16th annual user conference virtually, and Connections Reimagined provided a forum for more than 4,000 attendees – customers, partners, and Guidewire employees – to come together to learn, collaborate, and network. The informative and inspirational conference lineup included a keynote from Guidewire CEO
About
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
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Senior Public Relations Manager
+1 (650) 464-1177
mcobb@guidewire.com
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